We were sent a fax this morning since then we havn't been able to fax send recieve print or copy model no x502n serial number 5831cnp job number 590057 we have been waiting all day for this problem to be rectified with no resolution. Our emal address is [email protected] we would appreciate a quick response to this email as we are a Medical Centre we cannot operate without this machine. regards salli

Dear
As the model is not mentioned its difficult to right solution. But in general when a document sent from memory some times this happen. This is frequent if memory recieved is more and not printed.
Its cleared on printing all memory recieved or memory cleared(all received fax will deleted).
Also sending fax manually may be done.I.e.Dial the fax no.get the fax tone load the document press start or send. Also in setting the scanning resolution may be minimised up to150/200dpi for less memory.
Thanks.

If you are able to print normally from this model, despite the 'stuck' faxes, then it could be that you have been sent a document that is not the same size as that in your tray. Try cutting A4, if that is what you have, down to 'legal' and see if will move on to next page. If this works, cut some more and print job till finished.
If the above makes no difference, you may have to do a memory reset to clear a corrupt fax record. Caution! this would clear all faxes queued in your machine.

Most machines have the ability to print a journal, but at the same time most won't go back that far. What model and model is your machine?

Hi,

Follow the steps below to enable the Fax confirmation on Sent and recieved.

On the printer :

1. Press Setup ( ).
2. Press the right arrow button ( ) to select Print Report , and then press OK .
3. Press the right arrow button ( ) to select one of the following options:
   • On Fax Send: Print a confirmation page every time you send a fax.
   • On Fax Receive: Print a confirmation page every time you receive a fax.
   • Send & Receive: Print a confirmation page every time you send or receive a fax.
4. Press OK .

Thank you for contacting FixYa


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Use the fax to make a copy if the copy is bad the fax you send will be bad.

DickyO

if you enable send report you can get an a4 page with time and date confirming that the fax has been sent, but when set up it will print for every fax. the other option is to have it print on error only and you can manually print report of sent recieved items( all date and time stamped) with the number sent to as a list.

To print a report:

1. Press the [Menu] button on the Control Panel, until Reports is displayed on the top line of the Display Screen. The Phone Book menu item will be displayed on the bottom line.
   
   
   
   
2. Press the right or left arrow button to scroll until the report or list you want to print is displayed on the bottom line.
   • Phone Book: Phonebook list
   • Sent Report: Sent fax report
   • RCV Report: Received fax report
   • System Data: System data list
   • Scheduled Jobs: Scheduled job information
   • MSG Confirm: Message confirmation
   • Junk Fax List: Junk fax number list
3. Press [Enter] to print the selected information.

Your machine can print reports containing useful information. The following reports are available:

• Phonebook List: This list shows all of the numbers currently stored in the machine's memory as Speed Dial and Group Dial numbers. You can print this phonebook list using the [Phonebook] button.
• Sent Fax Repor: This report shows information of the faxes you recently sent.
• Received Fax Report: This report shows information of the faxes you recently received.
• System Data List: This list shows the status of the user-selectable options. You may print this list to confirm your changes after changing any settings.
• Scheduled Job Information: This list shows the document currently stored for Delayed faxes or Toll Save faxes. The list shows the starting time and type of operation.
• Message Confirmation: This report shows the fax number, the number of pages, the elapsed time of the job, the communication mode, and the communication results. You can set up your machine to automatically print the message confirmation report after each fax job.
• Junk Fax Number List: This list shows up to 10 fax numbers specified as the junk fax numbers by using the Junk Fax Setup menu. When the Junk Fax Barrier feature is turned on, incoming faxes from those numbers will be blocked. This feature recognizes the last 6 digits of the fax number set as a remote fax machine’s ID.
• Multi-Communication Report: This report is printed automatically after sending documents from more than one location.
• Power Failure Report: This report is printed out automatically when power is restored after a power failure, if any data loss occurs due to the power failure.

NOTE: The lists you have set to automatically print out will not print out when there is no paper loaded or a paper jam has occurred.

what the operating system?

Hi,

Try sending your fax to a lower baude rate to 14,000 bps, I had this problem before and I solved it by sending to a lower sending speed bacause the line was very noisey.

in the settings of the fax there is a setting in reports that you have to turn on conformation with print out.
that gives you time date and 1/2 of the top page of fax sent