Question about Sony Cyber-Shot DSC-W5 Digital Camera

2 Answers

Lens won't retract

Hi, my DCS-W5 (5.1mp) won't retract it's lens. When I turn it off it sort of tries to retract but doesn't. When I turn it on it say "Turn the power off then on again'. What's the fix? :-)

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  • clarkrock Apr 16, 2008

    No i havent dropped it or used it at the beach but i actually did just drop it trying to fix it and the lens retracted. it seems though i've been having problems with batteries and i bought new ones and charged them. do you think it would help to clean the contacts and if so, how do you do that? Thanks.

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Dear Clarkrock.
it seems that there is a friction in the lense movement,which is stopping lense to retract. one of the reasons --------- have you dropped it or used it on a beach, entering of sand into the movement is a common problem.

Posted on Apr 16, 2008

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According to Sony, storing the camera lens-down in a warm area for an extended period (a week) can help re-lubricate the retractor drive in cases like this.

This camera seems to have a predisposition to lens retraction problems. Try some gentle nudging, Even a small piece of debris can jam the mechanism, so it might just need a little push or pull.

Posted on Apr 16, 2008

  • Matt Jurach
    Matt Jurach Apr 16, 2008

    No, the contacts won't be affected by anything but the heaviest of corrosion (like when your batteries leak).

    But new rechargeable batteries can definitely make a big difference. NiMH batteries are supposed to last for several hundred charging cycles, but they can begin losing their capacity much earlier.

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If i on the camera the lens won't work properly and message that turn off the camera and turn on again


Hi there:
If the camera has recently been dropped it may have lens damage that is preventing it from powering up. There are a number of ways with which a lens error can be caused. Particulates might have managed to get into the mechanical bits that allow the lens to retract, a purely physical interference with the lens mechanism. If the camera was dropped, especially while the lens was extended, there's a pretty good chance something might have been knocked loose, such as the guide pins upon which the lens withdraws and retracts.


Additional details could find in this article link: fixing-lens-error-on-digital-camera.html

Hope this helps; also keep in mind that your feedback is important and I`ll appreciate your time and consideration if you leave some testimonial comment about this answer.

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Here are some simple things to try first for a camera that won’t power on. They won’t work for every case, but they’re worth a try:
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