Question about Sony Cyber-Shot DSC-W5 Digital Camera

2 Answers

Lens won't retract

Hi, my DCS-W5 (5.1mp) won't retract it's lens. When I turn it off it sort of tries to retract but doesn't. When I turn it on it say "Turn the power off then on again'. What's the fix? :-)

Posted by on

  • clarkrock Apr 16, 2008

    No i havent dropped it or used it at the beach but i actually did just drop it trying to fix it and the lens retracted. it seems though i've been having problems with batteries and i bought new ones and charged them. do you think it would help to clean the contacts and if so, how do you do that? Thanks.

×

2 Answers

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Master:

    An expert who has achieved Level 3.

  • Master
  • 351 Answers

Dear Clarkrock.
it seems that there is a friction in the lense movement,which is stopping lense to retract. one of the reasons --------- have you dropped it or used it on a beach, entering of sand into the movement is a common problem.

Posted on Apr 16, 2008

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Master:

    An expert who has achieved Level 3.

  • Master
  • 555 Answers

According to Sony, storing the camera lens-down in a warm area for an extended period (a week) can help re-lubricate the retractor drive in cases like this.

This camera seems to have a predisposition to lens retraction problems. Try some gentle nudging, Even a small piece of debris can jam the mechanism, so it might just need a little push or pull.

Posted on Apr 16, 2008

  • Matt Jurach
    Matt Jurach Apr 16, 2008

    No, the contacts won't be affected by anything but the heaviest of corrosion (like when your batteries leak).

    But new rechargeable batteries can definitely make a big difference. NiMH batteries are supposed to last for several hundred charging cycles, but they can begin losing their capacity much earlier.

×

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

If i on the camera the lens won't work properly and message that turn off the camera and turn on again


Hi there:
If the camera has recently been dropped it may have lens damage that is preventing it from powering up. There are a number of ways with which a lens error can be caused. Particulates might have managed to get into the mechanical bits that allow the lens to retract, a purely physical interference with the lens mechanism. If the camera was dropped, especially while the lens was extended, there's a pretty good chance something might have been knocked loose, such as the guide pins upon which the lens withdraws and retracts.


Additional details could find in this article link: fixing-lens-error-on-digital-camera.html

Hope this helps; also keep in mind that your feedback is important and I`ll appreciate your time and consideration if you leave some testimonial comment about this answer.

Thank you for using FixYa, have a nice day.

Aug 22, 2012 | Sony Cyber-shot DSC-W170 Digital Camera

1 Answer

My wb 210 got wet and now the zoom lens wont retract.


Hi,
Unfortunately that isn't repairable. The most likely reason as to why the lens won't retract is because the water fried its circuit board and that is a costly repair.

Jul 26, 2011 | Samsung WB210 Digital Camera

1 Answer

Hi I slipped in the garage and dropped the camera when it was on==batteries came out and lens of course didn't fully retract. Put batteries back in and the green light comes on and beeps but won't...


Sorry about your moms camera Terry... but it sounds like it needs the lens replaced. If the lens is stuck out at an angle you can *SNAP* the inner lens section back into place if you're lucky, and it will work again like normal.

I don't know your model, but a refurb lens can usually be installed for about $75 including return shipping. You should check the replacement cost of a used camera and see which is cheaper in the long run.

Hope this helps!

Thomas Drayton
Owner, Darntoothysam.com Digital Camera Repair

Jul 25, 2011 | Samsung Cameras

1 Answer

Sony dcs-w370 cybershot hi, i didnt know that one isnt supposed to clean the lens with a cloth. i tried to wipe off a bit of dirt on my cam lens with my cotton t shirt. now whenever i take pictures,...


Welcome to FixYa.

Yes the lens can still be sorted out if you bring it to a camera shop. You can clean the camera lens but make sure to use a pure cotton fabric to avoid scratches. It might be coincidental but the blur might come from a moist inside the lens which can also be sorted out. Camera lens are not easily scratched or damaged just by wiping it with a cloth.

Thank you for using Fixya.

Jun 25, 2011 | Cameras

2 Answers

MY lens on my camera wont go down and now my camera wont work


If I recall correctly, there was a recall for this issue and alot of people had this problem in the past. We contacted the manufacturer and they refunded our money. Here are some other things you can try. Hope this helps.

Here are some simple things to try first for a camera that won’t power on. They won’t work for every case, but they’re worth a try:
http://camerarepair.blogspot.com/2007/11/simple-fix-for-dead-cameras-that-wont.html
If you get it to respond, and if next the lens doesn’t want to retract:
http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

Oct 26, 2009 | Polaroid T730 Digital Camera

2 Answers

Lens will not retract, camera was not dropped,


Leave the batteries out for a while and then try turning camera on..hopefully its resets the camera and retracts lens.

Jul 07, 2009 | Kodak EASYSHARE Z1285 Digital Camera

Not finding what you are looking for?
Sony Cyber-Shot DSC-W5 Digital Camera Logo

Related Topics:

158 people viewed this question

Ask a Question

Usually answered in minutes!

Top Sony Cameras Experts

kakima

Level 3 Expert

98694 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17129 Answers

Larry Spears
Larry Spears

Level 3 Expert

625 Answers

Are you a Sony Camera Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...