a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
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Assuming you are not an NEC trained Tech and your system is on a IPKII, You will best served by acquiring the IPKII Instalation manual and the Feature and services Manual.
This is not the kind of simple change that the average end user should attempt although I would agree that it is a feature that should have been made availiable to the average user because of occasional movement in
any office environment.
NAME DISPLAY NOTE: Display Dterm A name with up to 16 characters can be entered to display the name on other Dterm telephones when making a call. • Press Speaker key, Receive dial tone. • Dial the Name Assignment access code and receive special dial tone. • Using the keypad, depress the key with the desired letter to display the first letter on the key. The display will indicate the numerical designation. Subsequent depressions will advance through the letters on that key. The Dial Pad Key TABLE can be used as a guide to indicate the key and the number of depressions required to display numbers, letters, spaces and periods. • When the desired letter is displayed, depression of the Transfer key will change the letter to a lower case letter (default is upper case). Depress the Hold key to enter that letter and advance to the next entry. • Repeat the previous two steps until the desired name is displayed and entered