MP3 player freezes in MTP mode when using Rhapsody
When I open Rhapsody to load music, my e280 player freezes up while in MTP mode several minutes after being connected to my computer. Rhapsody says that it is updating the device and not to disconnect until finished. Once the MP3 player freezes I have to remove the battery to shut it down or wait for the battery to die.
I run the same process on my daughter's e250 with no problems at all.
No problems when the device is in MSC mode, but I can't authorize the device for use with the Rhapsody licenses in this mode.
An expert who has achieved level 3 by getting 1000 points
An expert that got 20 achievements.
An expert that got 10 achievements.
An expert that got 5 achievements.
Re: MP3 player freezes in MTP mode when using Rhapsody
Try this: disconnect the player from the computer, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/Retail/DriverDownloads.aspx
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Unfortunately you are not going to be able to go online to sync your device...All music subscription such as napster and rhapsody require you to sync your device every single month using their actual software..The reason is to prevent customer from cancelling their music subscription..once you cancel your membership all the songs you have on your device will become useless.In another word, you are renting the music from the subscription company...
P.S.Please rate accordingly... Thank You Computerrep
There is a problem with the device firmware itself..you can try to reset the player by holding the power button down for 15-20 seconds or until it resets....the latest firmware for the e280 resolved much of the freezing issues....also there are two modes for you to use the e280 the msc and mtp.....try deleting in mtp mode....if that doenst solve it...just go to the sandisk site to get a firmware upgrade done...and that would solve the proplems..
ben there are actually two modes of transfer the player is using. The first is by choosing MSC/Rhapsody on the player. You can drag and drop songs to the player provided they are not purchase from any online music stores like rhapsody, bestbuy music, or walmart.com. The other mode is MTP/Plays for Sure you can transfer songs to the player using windows media player 11 software or any mtp softwares. You can use this link for more instructions
http://sandisk.com/sansa/ then choose support then softwares and user manual then choose your model then on the right window click on the link How to Videos.
I hope this info would help:
Your Sansa E260 has 2 modes: MTP (Music Transfer Protocol) and MSC (Mass Storage Class). Your Operating System recognizes each mode differently, and music files saved in one mode would not be seen when you switch to the other mode, and vice versa.
Try switching to each of these modes, then plug it to your computer and browse the player. To switch modes, use the following menu navigation:
Menu >> Settings >> USB Mode
This would give the choice of MTP and MSC.