Question about Creative Labs ZEN V Plus MP3 Player

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Help me! hi. i did the reload firmware. and when i turned it off right when i did that, it said firmware problem or something and it keeps going to the recovery mode screen! what do i do to get to my home screen with my musicA! and i need help with the restriction volume does that mean i erased the password for it? do i just type one in random?

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Make sure you have media player 11
If you can, the best test is to try your player with another PC, to see if you still have the problem. This localises whether the problem is with the PC (most likely the USB) or the player. See the link below (search on "connection problems") for a lot more troubleshooting on this.
Download recovery tool off creative's website.
go to my computer > click on hardware tab >
click on device manager button > in the is next screen on the bottom should have>>universal serial bus controllers
(write these down just in case it cant find them)
right click on them and uninstall
reboot let windows reinstall them

Also told Microsoft hotfix causes this problem try uninstalling the last hotfix
If that doesn't fix it try the USB cable
good luck
please mark the post with a fixya

Posted on Apr 24, 2008

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1 Answer

Reloading firmware on creative zen


Do you mean you want to update the firmware? Or your player is frozen?
If frozen, there's a hole in the left side of the device, the restart button is in there, find something thin enough and push it.
To update your firmware, go to www.creative.com and download the latest firmware installer, dock your zen with your PC and run the installer, following it's instructions as you go.

Feb 07, 2010 | Creative Labs Zen V MP3 Player

1 Answer

"Firmware Problem" on screen


Before turning it on, press and hold the play/pause button and turn it on simultaneously. A screen should come up with four options. Go to the one that says reload firmware and select it. Please note that doing this will erase all of the music and other stuff off of your player, so back it up. If after you reload firmware it and it still does not work, you can go here to get a new firmware update from this site which should make your player work: http://support.creative.com/downloads/welcome.aspx?nDriverType=4&bLatest=1

Apr 06, 2009 | Creative Labs Zen Digital Media Player

2 Answers

My sansa e280 mp3 player stopped working i dnt knw y


Hi,

I'm unable to assume the exact problem with your mp3 player as you've bluntly said that the device is not working. Try the following steps and that should work. If not let me know:

  SOLUTION 1 - Reset the device 
Resetting the Sansa View/Fuze 
Resetting the e200/c200 series
SOLUTION 2
 - Reload and update to the latest firmware
STEP 1 - Enable MSC or Recovery mode 
Enable MSC mode on e200v2 / c200v2 / Fuze 
Force Recovery mode on e200v1 / c200v1 / e200R / View 

STEP 2 - Update to the latest firmware 
You may need to upload the firmware manually, there are instructions on the links below on how to manually update your firmware 
Sansa Fuze firmware update 
Sansa View firmware update 
Sansa e200 series firmware update 
Sansa c200 series firmware update 

Hi, 
1. Make sure you Windows Media Player 11 (Goto Help --> About WMP --> v??)
 2. If you do not have it, install it from this location: http://www.microsoft.com/mediaplayer   3. Change the Mode on Device: Go into Menu --> Settings --> USB Mode:Auto Detect/MTP/MSC   4. Select MSC and it should work. If it does not try Powercycling your device (turn it off and then turn it on).  5. Try other modes as well. 

Keep the device in AutoDetect Mode and follow the instructions below:

i. Connect your Device
ii. Right click on My Computer and select Manage
iii. Select Device Manager
iv. At the right hand side look out for Portable devices and click on the + symbol to display your device
v. Right Click on the device and select Update Drivers
vi. Select 'No, not at this time' and click Next
vii. Select 'Install from a list or specific location' and then click Next
viii. Select 'Don't search, I'll choose the driver to install' and then click Next
ix. Select 'MTP Device' and then click Next. This should install the device and then should be ready for use

Jan 31, 2009 | SanDisk Sansa e260 MP3 Player

1 Answer

Creative zen micro stuck in recovery mode


To Fix any problems with broken firmware form attempted “playsforsure”
firmware updates etc where your pc finds it as a 20mb drive and it sits
in recovery mode and does bugger all:
1. Uninstall all creative software & drivers
2. Uninstall Media Player 11 and Media Player 11 runtime (will require a
reboot for each thing). This is done by going to add/remove programs and
uninstalling (this will put your pc back to wmp10).
3. Re-install the Zen Driver from the creative website and reboot (I just reloaded Media Explorer using my ZMP install CD).
4, Plug Zen in.
5, Make sure you have the firmware update ready, run it but don’t click
the language bit yet), leave the mouse hovering over your language
selection. (for ZMP, just start firmware exe file, there is no language selection. You can get the firmware update from Creative’s site, go to SUPPORT and then DOWNLOADS).
6. On the Zen- select “reload OS” (on ZMP I believe it is Erase or Reload Firmware, something like that, don’t have it in front of me).
7. As soon as it flashes up “reload new firmware now via USB” click the
language button
8. Now the pc should find it and allow you to re-load the
firmware. (it may take a few attempts)
9. Once complete, click close and restart the pc. Everything should now
be fine.
10. Once all is working, you can re-install WMP11 and it will work fine.

Dec 28, 2008 | Creative Labs Zen Touch MP3 Player

1 Answer

My Zen will not keep time.


Have you tried to reload the firmware? You may need to also do a format. Click here to download the firmware.

For more detailed instructions on how to troubleshoot your Zen, click here

Aug 13, 2008 | Creative Labs Zen Digital Media Player

1 Answer

Recovery mode


bad hard drive, Replace hard drive
http://www.hardwarezone.com/articles/view.php?cid=9&id=1331

Apr 15, 2008 | Creative Labs ZEN V Plus MP3 Player

1 Answer

Still wont work


try downloading the MP3 player recovery tool from Creative's website (the tool contains the latest firmware update available -- 1.15.03). Plug your ZV+ into your PC, run the program and let it update the firmware. Then format, reload your music and try it.

By the way, before updating the firmware, let the battery have a full charge, ok?

I hope it won't keep freezing on you after the update

Jan 24, 2008 | Creative Labs Zen MicroPhoto MP3 Player

1 Answer

Doesnt start up


Hi. My Inovix mp3/4 player suffered a similar fate when it crashed during a Firmware reload. The player went completely dead and wasn't even recognised by the computer when plugged into the USB port. I basically kept on trying - a couple of times whenever I used the computer - using different ports. 2 days later - 'ding-dong' - Windows XP suddenly recognised something was in the port, and I tentatively attempted a Firmware reload. Success! (Don't ask me to explain it tho'...)

Aug 28, 2007 | Samsung YP-U2X Digital Media Player

3 Answers

Stuck on recovery mode


you probably just to need to re-install/update the firmware. if you turn it on and just after the zen logo the little ahazard sign appears, it says something like "problem with firmware," that's your fix. the same thing happened to me when i followed what it said on the site to troubleshoot the display, but they're all assholes and instead of fixing it, murdered the player. oh, and be prepared to have everything on there erased. yeah, it sucks :-(

Jun 04, 2007 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Firmware not reloading


Take out the battery, press and hold the ON switch and reinsert the battery. Hold the ON switch until the recovery menu appears shortly after the Creative Logo disappears. Selection option 3, which is to reload the firmware. Keep in mind that doing so will delete everything on the player.

Oct 19, 2006 | Creative Labs Zen Micro MP3 Player

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