Condensation forms around the freezer opening, between the rim and the seal.

Unplug the drain tube by shooting hot water down it with a turkey baster. It is located underneath the evaporator.

Hi - I understand that you recently had something heavy drop on top of your Frigidaire Freezer door. From my experience the condensation does typically indicate poor door seal. When cold air and warm air outside is entering into the freezer it causes condensation. Try checking and see if the door seal is bad; place a dollar bill between the body of the freezer and close the door. The dollar bill should stay in place and pull out with a small amount of resistance. If the dollar bill falls out when placed between the gasket and cabinet double check to see if the door is being blocked by anything stopping it from closing it. If nothing is stopping the door from closing then I suggest contacting your manufacturer and see who they recommend to repair the unit. Hope this helps! JK

Hi - I understand that you recently had something heavy drop ontop of your freezer door. From my experience the condensation does typically indicate poor door seal. When cold air and warm air outside is entering into the freezer it causes condensation. Try checking and see if the door seal is bad; place a dollar bill between the body of the freezer and close the door. The dollar bill should stay in place and pull out with a small amount of resistance. If the dollar bill falls out when placed between the gasket and cabinet double check to see if the door is being blocked by anything stopping it from closing it. If nothing is stopping the door from closing then I suggest contacting your manufacturer and see who they recommend to repair the unit. Hope this helps! JK

Check the rubber seal inside/around the door. I bet you have a tear or piece of seal that isn't making a solid fit and it's allowing (warm) room air into you freezer. This moist room air will either turn to water droplets and builds up to enough droplets to form puddles in the bottom of the freezer, or it freezes into a blob of ice around the door seal and this allows warm room air into the freezer. Otherwise you need an Appliance Tech to check the Freon refrigerant level. Most times its the door seal causing this problem.

Check the door is sealing all around the rim. The seal may need replacing, or the door may need adjusting.

This is normal. There is an electric, (mullion), heater behind that surface that keeps condensation from forming. It also keeps the freezer door gasket from freezing to the surface and ripping when the door is opened.

door has to seal tight. also, there are door frame heaters called, "Anti Sweat Heaters." It is to prevent condensation and ice build up around the doors. Have that checked out.

Referred back to the manual and installation requires 3" of space on sides and back. Moved the freezer to comply with that requirement and problem seems to be resolved.

Causes:

High humidity in the immediate area causing condensation to freeze at the door opening

A frozen defrost drain line not allowing water to drain off when the unit is in defrost

A bad door gasket causing an air leak

Some freezers have a heated perimeter to reduce condensation. If the stop working, moisture can accumulate arounf the door perimeter and freeze.

Leaving the door open too long or something obstructing the door

The door seal is at fault. Regardless of the small tear it is not sealing well.
Take a dollar bill and close it in the door. Then pull on the bill to feel resistance.
You will find it pulls easily in some place. That is where your air leak is that is causing the condensation.
Do this about every 6 inches all the way around the seal.