Hi, I got the MCNIC50C two days ago. I installed the driver and got to the point where it asks me to plug in the web cam. Once i did, it did not register it being plugged in... Thinking perhaps the port was no good, i tried on every USB port on the comp (4in back, 2 in front) to no avail. I also have a mouse and keyboard that use USB... they continued to work in whatever port i plugged them into. I am using Vista and have downloaded the driver and installation downloads from the site. I have also sent in to tech support but have not yet received a response. if anyone could help me that would be great. Thank you.
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Re: USB does not register on computer
Tech support for MI has been very good to me in the past on at least two occasions, one regarding a IC50 webcam in which the driver that was causing static in the image, and a MI wireless mouse that has worked fairly well since I got it about year ago. But it was a ***** for a blind man like myself to setup and configure.
Assuming the driver is still installed and you are sure that it is the correct driver for the cam, I would suggest removing mouse and keyboard just to see if that alliviated the webcam detection issue. I have seen circumstances in the past in which devices would basically take over the USB disallowing the use of other devices. This may not be happening but it is worth a shot in the dark. In the meantime, try to give MI another day or two for an answer. Here is the website just in case you are not getting the driver from their main website as it can be very difficult to find for most people..
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
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Hi there, please follow the steps.
Hi there follow the instruction below.
1**. Double click my computer then double click USB Video Device.
You can see your self then. If the USB Video Device not showing
there then you have to install the cam first.
2. Power On the laptop/PC & after ready your OS for work just put
your Webcam driver disk in DVD/CD RW/ROM. when its open, that
time just select webcam driver and install it as per your operating
system(Vista or XP). So do it, and after finish installation ,restart the
laptop. Your will see your cam is ready for use.
Then follow again the first instruction.**
3. When you confirm after viewing your self in cam , then stop it. Now login on messenger & click to connect the cam from messenger. If any doubt then then ask me a again. Thanks & waiting for your feed back.
Both XP and Vista have this feature that requires that new installs of hardware be certified by Microsoft within anywhere from 30 to 60 days from installation.
Run an install (not a clean install which will wipe your data, mind you, but an install accomplished by installation disks, where you will be asked which kind of install you wish to accomplish, and you will be asked to register your software using your product key)
If you need additional information, I will be more than happy to assist you.
Did you install the software with the camera connected to
the computer? Disconnect the camera from the USB port and reinstall the
software. When the program asks you to connect the camera, do so, and it
should work. Hope this is of some help.Bud
Below is info for setting up Audio & Video to chat
on line after you install , either Skype or a messenger program.
First of all, deleted your old driver and unplugged your USB cable from the webcam. Then re-installed your updated driver. Then turn off your PC and re-plugged your USB cable from your webcam. After that, turn on your PC...it's will automatic detected new hardware and your webcam should function correctly.
Good lucks! Have a nice day!
have you tried using it on another computer? if its a plug and play device and it works on another computer, the problem may be with your computer. you have to first try this device on another computer to see if it works or not.
remove drivers and re-install from drivers from net and plug webcam in when asked for making sure drivers are vista compatable.
if all goes well you should get device found if not got my computer and highlight it the goto properties then device manager and see if you have any triengles with a question mark by them if you see the webcam under usb device select the usb root hub abd uninstall every one in turn then click search on the top bar this looks like spy glass and computer click on this and let search and find devices once done it should find cam driver an insall them correctly this usb roothub drivers can get currupted and cause devices not to be installed properly.
hope this works