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I can't send nor receive faxes. The scanner & copy both work on the machine. Please help! Marcia Gilley

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Check the phone cable

Posted on Apr 15, 2008

  • Ginko
    Ginko Apr 15, 2008

    Check the phon cable by replacing it with one you know it's working.
    send me info on your make and model for more troubleshooting.

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1 Answer

White stripe when send fax


If the person you send to receives a copy with a missing column of text or image, chances are the scanner is failing. The scanner has a row of optical sensors. If a few of those sensors [often in a group right together] stop working, then no image is recorded from the original under the bad sensors. Depending on what you paid for the fax machine, it may well be more cost-effective to buy a new fax machine than to pay for someone to replace the scanner. To test the scanner, run the machine in copy mode and see if your copy comes out with a white stripe.

Oct 13, 2013 | Sharp Office Equipment & Supplies

2 Answers

Why our fax sending and receiving solid black


Its a problem with scaner unit. Reports are being printed out, and do not pass trough scaner, because of thath report is Ok.

If the fax is still under warranty, go to warranty provider service.

Next time dont buy "kids toy" for fax machine. Try laser Canon Fax L140.

May 20, 2010 | Canon FAX JX200 Fax / copier Plain Paper...

1 Answer

Brand new fax when we send a fax it is received at the other end fuzzy or blurry. Tried a different phone line and still the same. Cleaned glass on scanner


Slight possibility that your sending in Photo Mode, most likely the machine was damaged during shipping and the CCD unit or scanner is out of alignment. Just make a copy....if it comes out blurry then it is the scanner. I would return it for another machine. If the copy comes out nice and clear then there is nothing wrong with the scanner.

Oct 22, 2009 | Brother IntelliFax-4100e Fax

1 Answer

Can't fax or copy on brother mfc3240c machine


Sounds like you may have a small obstruction in the scanner feed. This would inhibit making copies and sending faxes. Lift this section up slightly to inspect for small pieces of paper or dust. Blowing it out with compressed air would also be a good idea.

Aug 20, 2009 | Office Equipment & Supplies

1 Answer

File/Fax button and Print/Copy button appears on Scanner


sorry friend..

It is not possible send fax through scanner..

Jun 30, 2009 | Genius ColorPage HR7X Slim Flatbed Scanner

1 Answer

Will not make a copy


If it won't copy, it is unlikely to handle faxes either since those functions use the same scanner. If your received faxes are coming out blank, then it is a problem with the ink system; if you can get faxes printed but not copy a document, the scanner may be at fault.
Have someone send you a fax to check this function (printing) and then try sending one back to check the scanner.
If either one fails, then hyou know where the problem lays.

Jul 10, 2008 | Brother IntelliFAX 560 Plain Paper Fax

2 Answers

TX problem


If I understand you right, what you send, people are receiving blank sheets?
When you try to run a copy are those blank also?
If so your problem is with the scanner. The drum should have nothing to do with sent faxes.
Unless your putting the paper in the scanner upside down. And if you ran it enough to need a drum I can't imagine that .

May 15, 2008 | Xerox FaxCentre F116 Plain Paper Laser

2 Answers

Copying and fax sending problem


  1. Just check & clean the dust in the original feeding area.
  2. if not solved, clean the Document feed sensor or replace the same. But for this you need to open the body of the fax machine.

Mar 11, 2008 | Canon FAX-B820 Plain Paper Bubblejet

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