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I can't send nor receive faxes. The scanner & copy both work on the machine. Please help! Marcia Gilley

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Check the phone cable

Posted on Apr 15, 2008

  • Ginko
    Ginko Apr 15, 2008

    Check the phon cable by replacing it with one you know it's working.
    send me info on your make and model for more troubleshooting.

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Posted on Jan 02, 2017

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1 Answer

User ManualDellPrinter&faxfor a a960


Hi Susan,
Please note that your printer cannot receive soft copy faxes,it can only send them.
Click here for the manual downloads in pdf format.

Hope this helps.Thanks!

Nov 07, 2011 | Dell A960 All-In-One InkJet Printer

7 Answers

Cannot send faxes


check whether you have loaded the scanner software .

Sep 03, 2008 | HP Officejet 4215v All-in-One Printer

1 Answer

Black pages received when faxing to others


Your scanner array is bad. This is a light "bar" that lights up to scan your originals before they are sent out. You can test for this by making a copy with your machine. The same scanning function is used to make a copy as it is when you scan to send a fax. If you make a copy and it comes out black then your scanner is bad. This is especially true as when you say that the problem goes away for a short time after turning the machine off. This allows the circuit to cool and the solder connections to shrink and make contact. As the board heats up the metal contacts expand and "open up", causing the scanner to fail.
Not a cheap fix unfortunately.
Good Luck and Thank You for using Fixya.

Mar 16, 2010 | HP LaserJet 3050 All-In-One Printer

1 Answer

I CAN`T SEND A FAX


Fax machines are sorta like printers, sorta like scanners, and sorta like dial up modems all wrapped into one expensive box.
1. First thing to make sure of is that you are hooked to a phone line. most fax machines have a phone handset that you can make calls from. Call someone and make sure that works. If So, you are able to connect to phone networks, and should have no trouble sending or receiving data. If you have a dead line or no sound, check the line and check the power. (its always the easy stuff that is overlooked, just check it and make sure).
2. If this fax machine has computer interface, (usb port or parallel cable port), see if you can scan with it. Drop a document into the scan area and see if the computer can scan an image from the scanner. If the scanner works, you can scan images into the fax machine to be sent to the fax number. (If your fax machine does not have a scan to computer feature, skip this.)
3. if your fax machine has a print from pc feature, try to print a document to it from your computer. If you can print, then the printer works, and you can receive faxes. (if your fax machine does not have a pc printing feature, skip this)
4. Here is how a typical fax machine works. You place the document or image into the scanner feed area. You press a big button that usually says "fax" and then, a screen pops up saying to dial the number. You dial the number and press SEND. once you press Send, the machine will scan the document, dial the number and sing a little dial up modem song awaiting a response from the receiving machine. the receiving machine acknowledges the fax, and the singing is no longer audible (but it continues because the modem song is actually data transmission/reception). after about 20-60 seconds, the fax completes and the call ends. As for the particular model you have, the functions should be about the same, though the buttons and arrangements may be different. FYI, you can send a fax straight from the PC too, if you have a dial-up fax/modem card.

Jul 03, 2009 | Brother Multi-Function Center MFC-665CW...

1 Answer

HP Officejet 6110 all-in-one fax/scanner


Not sure what the problem is exactly. You say that your line is good and you successfully sent a fax using the machine but then you said you can't receive or send...apparently using the phone jack you have available for your machine. It should work using any phone jack you have available in your place.

HP.com has a web page that contains a wide variety of fax troubleshooting steps that may help you. Sorry I can't be more specific, but without knowing more about the problem, this is my best suggestion:

Troubleshooting Fax Issues

Post back your results and good luck.

Sep 09, 2008 | HP OfficeJet 6110 All-In-One InkJet...

1 Answer

Fax


i need simple instructions to operate the receiving and sending of fax information on this lexmark 4270 fax machine .

Jan 16, 2008 | Lexmark X4270 All-In-One InkJet Printer

1 Answer

Black vertical line appears on faxes i send and receive


Small slit of glass "scanner glass" needs to be spotlessly cleaned, open lid to left 2cm wide runs width of lid.

G'day from Oz

Dec 03, 2007 | Samsung CLX 3160fn All-In-One Printer

2 Answers

Will not scan


With the power off & the machine unplugged, remove the scan glass & move the scanner a few inches from "home" position. Plug in & turn on machine. Does the scanner return to home position? If not, you either have a bad scanner motor or scanner cable. I'll look for you to post the results of the scanner drive test.

Jun 19, 2007 | Canon PC-1080F Copier

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