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Error message from printer properties : Can not print test page. This operation can not be completed. Take note that printer self-test is working and from printing option cleaning cartrige work perfectly. Also, I did reinstalled many time drivers, LPT port, etc. Thank you

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  • morlau Apr 15, 2008

    The printer was working perfectly before installing SP2 for win xp.



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If you have had this printer working try your system restore option as it may take your computer back to a working state, if you currently have currupted drivers.
Also, you may have a problem in your cable.
if you need more help please let us know your brand/model of printer/computer and the operating system type.

Posted on Apr 15, 2008

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You need first to do the following:

Check first a different usb cable ( be the case).

Check that the printer is the default printer or you are not printing to a different printer installed in windows

Do driver setup procedure.

Disconnect printer from usb.

Go to 'installed printers' and remove the printer from windows (right click and delete). If you have documents in printer cue you may need to purge documents in cue.

Restart computer (printer disconnected).

Re-install drivers from disk (printer disconnected).

Only connect printer to usb when required by printer install software or after installing software.

If the above did not work the printer can be faulty, in this case usually it shows some dignostic message, like flashing red light etc.

Check also that is not a windows problem, by installing in on a different computer (get a laptop) and printing a test page.


Posted on Apr 15, 2008

  • Ginko
    Ginko Apr 15, 2008

    Check also that the cartridges are not empty or they dried up, try a different set to test.

  • Ginko
    Ginko Apr 15, 2008

    If you have LPT go to 'installed printers' click right button on top of your printer, select properties, and check ports tab on top of printer properties window. Check that is installed to LPT, not to USB or other port in this case.

    If you cannot fix it you may easily get the printer working on usb, if computer has usb, if you do not have any free slots you may need an USB Pocket Hub.



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Printer Photosmart 8450. Using HP black cartridge. Received message saying the printer did not recognize the cartridge because it was not HP. Removed it and tried several times to print. Gave up and...

Regarding your HP94 black ink cartridge error problem and inability to print to your HP PS 8450 printer, this type of problem is probably an internal micro-electronic failure inside the HP94 ink cartridge.

To determine which cartridge is causing the issue and/or to confirm an electrical problem with one of the ink cartridges (or possibly both), perform both the Internal Self-Test page along with the Pen Electrical tests (diagnostics) to evaluate the electrical condition of both ink cartridges....

Please first verify the age of the ink cartridge(s)....look at imprinted date on front (or back) of ink cartridge. If this 'warranty expiration date' has expired, then potential cartridge failures can occur due to internal corrosion, etc.

A. Ensure BOTH carriage/flex cables and BOTH ink cartridge contacts are thoroughly clean before proceeding:

B. Print Self-Test Page:
1. Press CANCEL and SAVE simultaneously (SAVE is the left-most button before POWER on/off.)
2. Using left/right arrow keys, navigate to 'pen electrical test'.
3. Select Enter to print test - evaluate nozzle test pattern.

-- If the printer prints the self test page then this demonstrates the printer is generally functional and that the problem is likely with one of the ink cartridges. Please note this is a 'forced' service test...the printer will attempt to print the test page whether the cartridges are good or bad. If the Self-Test page can be successfully printed but regular/normal printing cannot, then one of the ink cartridges is likely internally damaged. Remove and replace suspect cartridge to confirm.

C. Perform Cartridge Diagnostics tests using either C.1 or C.2 procedure below (varies by printer model):

C.1. Tap 41/43 Diagnostics Test:
1. To enter the Manufacturing Tests menu, press the 3 small, round buttons on the front panel simultaneously for >5secs: 'OK', 'CANCEL', & 'SELECT PHOTOS' (or 'Print Photos')
2. Using left/right arrow keys, navigate to Special Reports (or System Menu). Select Enter.
3. Navigate to 'print-mech button tap' menu.
4. Select Ok ('code = 0' will be displayed); click and hold Right Arrow until 'code = 41' (or attempt 'code = 43' if nothing prints using '41') is displayed.
5. Select Ok. Within one minute the Tap 41 (or 43) diagnostic test pattern should be initiated and print. Refer to video to help evaluate test pattern. Refer to 2nd video for guidance on how to read the diagnostic test pattern:

NOTE 1: A good HP 93/95/97/99 color cartridge should display 600 good nozzles, while a good HP 92/94/96/98 black ink cartridge should show 672 good nozzles. If the results yield anything different then the ink cartridge is likely damaged and will need to be replaced. For reference only, refer to the following HP Deskjet video which shows how to read the HP 93-97 ink cartridge diagnostic test print: (see 2nd video)

C.2. Pen Electrical / Error Bypass Procedure:
1. To enter the Manufacturing Tests menu, press the 3 small, round buttons on the front panel simultaneously for >5secs: 'OK', 'CANCEL', & 'SELECT PHOTOS' (or 'Print Photos')
2. Using left/right arrow keys, navigate to Reports Menu (or System Menu). Select 'pen electrical test'.
3. Select Level 1, 2, or 3. Enter to print test - evaluate nozzle electrical test print.

NOTE 2: Pen recovery level 1, 2 or 3 clears cartridge errors, unblocking the printer to permit you to print the TEST PAGE with the normal MENU / TOOLS /PRINT TEST PAGE choice to aid in printer evaluation.

NOTE 3: Cartridge Error Bypass Message (Emergency Printing only): The Pen Recovery Level 1 clears cartridge errors and permits you to print the TEST PAGE with the normal MENU / TOOLS / PRINT TEST PAGE choice.

For additional information on North American ink refill services at a major retailer near you (should you wish to save ~50% on ink costs), general printing problem resolutions or advanced HP printer diagnosis procedures (error bypass/printer reset methods, etc.), please visit Inkjet411:

Aug 03, 2013 | HP Photosmart 8450 InkJet Printer

1 Answer

Factory reset

This type of problem is typically caused by one of the ink cartridges which is suffering from marginal electrical performance - either the HP92 (black) or HP93 (color) ink cartridge.

Can you perform the 'Self Test Page' test (see below). If this test is successful then this demonstrates the printer is 'generally operational', but if normal printing is still not permitted then either the HP92 (black) or HP93 (color) ink cartridge is likely electrically damaged and may need to be replaced*.

Perform Self Test Page:
1. Press and hold the CANCEL button.
2. Press the COLOR COPY button. Release both buttons.
3. The self test prints. The printed pattern will verify printer is generally functional. Inspect color bars to verify proper nozzle/jetting health.

-- Inspect printed nozzle stair step patterns - verify all ink nozzles are properly firing. Generally, if the Self Test Page prints ok then the printer is functioning correctly and the problem is with the ink cartridges - replace the suspect ink cartridge and retest. Refer to 2nd video procedure at the following link on how to read the Self Test page test (NOTE: HP74/75 cartridges are electrically identical to the HP92 thru 98 cartridges).

*Many cartridges eventually do encounter problems or failures. Severe cartridge errors are primarily caused by an electrical breakdown at the cartridge's nozzle plate. Ink *********** or corrosion into the nozzle plate will cause a failure of the tiny micro-electronics resulting in a variety of different error messages being displayed - see picture at bottom of this page:

It is suggested to install a new HP92 and/or HP93 ink cartridge in it to resolve the current issue.

May 02, 2013 | HP PhotoSmart C4180 All-in-One Color...

1 Answer

How can I display the number of pages my printer has printed? I need to work out the costing for my business. Can I reset the counter? Cheers Jennifer

You can print a printer status report,print self test page from printer as standalone.there are details mentioned there about the page printed by your printer since you set it up.Page count started from the first time printer prints anything when you set it up and it collates all of it till present.

You also need to consider the ype of printer you have.

You can also print test page from PC to printer

this is example for windows xp.
windows xp is printers and faxes
windows vista is hardware and sound then printers
windows 7 is devices and printers

Learn how to print a self-report page from the product with Windows. Printing a self-test report from Windows
NOTE: The exact steps to open the Printers or Printers and Faxes window might vary depending on the version of Microsoft Windows being used.
  1. Click the Start or the Windows Vista button (c01319360.gif ).
  2. Click Printers or Printers and Faxes .
  3. Click the desired printer icon to highlight it.
  4. Click File , and then click Properties .
  5. Click the Services tab.
  6. Click Print a Test Page .

Apr 02, 2011 | HP Officejet Pro 8500 Wireless All-In-One...

1 Answer

The ink system has failed and can not longer print

Note: one line descriptions are difficult to troubleshoot.

Please get back to us with the following information

* What is the exact error message?
* Where exactly you are receiving this error message?
* Does the same issue persists even after replacing the cartridge?
* Any lights are blinking on the unit?
* Does the unit print a self test page? Steps are given below:
  1. Load the input tray with unused plain white paper.
  2. Press and hold the Cancel (c00636162.gif ) button and then press the Start Copy Color (c00636190.gif ) button.
  3. Release both buttons. The self-test page prints.
Please get back to me with the above information for further troubleshooting

:) Dr Tony

Apr 08, 2010 | HP DeskJet F380 All-In-One Printer

1 Answer

80 maintenance infoprint 1125

You need to replace your Maintenance kit and reset the fuser count.

This counter is reset by the servicer after a “80 Scheduled
Maintenance” message displays (300K copies) and a maintenance
kit is installed.
To view the Maintenance Page Count:
1. Select Maintenance Count Value from the Diagnostic menu.
2. Press Return to go to the previous menu.
To reset the Maintenance Page Count to zero:
Select Reset Maintenance Count. Pressing Select resets the
maintenance page counter to zero. Reset Maintenance Count
Saved displays momentarily. When the reset operation is complete,
the menu returns to the Printer Setup Reset Maintenance Count

To enter the Diagnostic Mode:
1. Turn the printer off.
2. Press and hold the Go and Return buttons.
3. Turn the printer on.
4. Release the buttons when "Performing Self Test" displays on
the operator panel.
The tests display on the operator panel in the order shown:
• Print Registration
• Print Tests
• Hardware Tests
• Duplex Tests (If installed)
• Input Tray Tests
• Output Bin Tests
• Base Sensor Test
• Printer Setup
• Error Log
• EP Factory Defaults

Sorry English only.... hope you can read English or google translate it...

Feb 24, 2010 | IBM Infoprint 1125 Laser Printer

1 Answer

Unable to carry out print command

Issue : Desk jet 5150 Not printing
Environment :
OS - Not provided
Printer : Deskjet 5150

Solution :
There could be 2 reasons for your problem

check the following links
Solution 1 fig are available
Step 1: Press the Resume button
Press the Resume button. Wait for approximately one minute and then print a self-test by pressing and holding the Power button and pressing the Resume button four times. Release the Power button. The self-test page should print. If the carriage is still stuck, go to the next step.
Step 2: Power cycle the printer
Turn the power off and back on, following these instructions:

1. Turn off the printer by pressing and releasing the Power button. If it will not turn off, proceed to Step 3. If it does turn off, proceed to the next step.
2. Turn on the printer.
3. If the Power light is on steady, print a self test with the instructions above in Step 1.
Step 3: Clear the paper path
Reset the printer and clear the paper path of any paper that may be jammed in it, using the following instructions:
1. Leave the printer turned on and disconnect the power cable and the USB or parallel cable from the back of the printer. Do not reconnect them until instructed later.
2. Remove the paper from the in-tray.
3. Remove the rear access door or duplexer (if installed) from the back of the printer.
Figure 4: Removing the rear access door
4. Open the top cover of the printer.
5. Check for and remove any paper still in the printer. A paper jam could cause the error message and the carriage stall.
6. Replace the rear access door, close the top cover, and replace the paper in the in-tray.
7. Reconnect only the power cable. If the printer does not automatically turn on, turn it on with the Power button.
NOTE: The printer may go through a warm-up period of up to two minutes. Lights may flash and the carriage may move. Wait until this warm-up period is complete before going to the next step.
8. If the Power light is on steady, do an internal test as described in Step 1 above.
If the carriage is still in a stalled position, contact HP Technical support to have the printer serviced.

IntroductionWhen printing with a HP Deskjet printer on Windows XP, the user may get the following error messages:
  • Error with USB
  • Out of paper message
  • Error lost communication with printer
  • Any other error messages related to communication.
The following performance failures could also be observed:
  • Partial page is printed, then ejects incomplete.
  • Blank page is ejected with nothing printed on it.
InstructionsThe error may be either a hardware or software issue. Firstly, make sure that all connections between the printer and PC are secure. Secondly, check if the printer can perform an internal test. Once the internal test has been printed properly, follow the instructions below to install a generic printer driver to know if HP printer driver is working fine:
  1. Click Start , Control Panel and Printers and Other Hardware .
  2. Click View installed printers or faxes .
  3. Highlight the printer to be removed.
  4. Click File and Delete .
  5. Click Yes when the deletion confirmation screen appears.
  6. Click File , Server and Properties .
  7. Click on the Drivers tab, highlight the printer to be removed and click Remove .
  8. Click Yes when asked to confirm deletion.
  9. In the printer folder , click on the Add a Printer task.
  10. Click Next and then, the Add New Hardware Wizard screen appears.
  11. Click Next on the Local or Network Printer screen.
  12. Click Next on the New Printer Detection screen.
  13. Click on the down pointing arrow next to Use the following port box and select USB001 or USB002 (virtual printer port for USB) and click Next .
  14. Under Manufacturer option, please select HP .
  15. Select the appropriate printer and click Next .
  16. Select Yes when asked Do you what to use this printer as the default printer? and click Next .
  17. Select Do not share this printer and click Next .
  18. Select Yes or No when asked Do you want to print a test page? and click Next .
  19. Then, click Finish .
  20. Try printing.

Jan 03, 2010 | HP DeskJet 5150 InkJet Printer

1 Answer

New Epson TX101 cannot print from network

'why i cannot cannot connect printer my network have some alitle bit computer that cannot connect and other can. I already check Computer Name, IP and WORKGROUP. but when i ping to computer that has printer it work. How should i do about this or this printer share only alittle.

May 13, 2009 | Epson Computers & Internet

1 Answer

When printing message says x2650 cannot communicate with computer

It seems there is a possibility of a problem with the printer itself, or perhaps the cartridges. You should first self-test the printer. Since we are unsure where the problem exists, we must do eliminative troubleshooting to rule out parts of the printing system. The self-test allows us to rule out software and the cable by testing the hardware by itself. Please note that this is not a "fix," but rather a diagnostic test to determine if your hardware is at fault.

Next, try this printer self-test by following the steps given below:

1. Please turn OFF the printer.
2. Press and hold the "Color copy" button.
3. Now, turn ON the printer.
4. Once you see "0" on the display, release the "Color copy" button.
5. Press the Up arrow button until "2"appears on the display.
6. Press the "Black copy" button to start the self test. Once the page has printed, the printer will stop printing.

The self-test should at least print out a set of either black or color bars, if not both (if you have a printer with both color and black installed simultaneously). Should this test fail, try it again without cartridges installed. If the self-test still fails to take paper in and make sounds like the carrier is moving across the paper, this is a hardware issue, and the printer will require service. If the self-test completes without any cartridges installed, run the self-test again with the color cartridge installed by itself. (If you have both black and color cartridges, after this test, run the test again with just the black cartridge installed.) If you find that either cartridge causes the self-test to fail, please let us know.
If the self-test prints, but has lines or smudges or other print quality issues, let us know. This includes any print quality issues, we need to know if the problems you have with your black or color are based in the printer, or communications with your computer, or the computer's software.

If the self-test prints your test bar(s) clearly, the printer hardware is not at fault. The issue may be a communication problem, or perhaps a software conflict.

However, please let me know the windows operating system installed on the computer. This information is required for us to troubleshoot the issue further.

Please let us know the name and version of the operating system (Windows XP / 2K / NT, Windows Vista, Mac) that you are using on your computer. This information is important for us to troubleshoot the issue further.

Apr 13, 2009 | Lexmark X2650 All-In-One InkJet Printer

1 Answer

Problem is not fix, I hit the wrong button !

you need to let everyone know what kind of printer and operating system you are using.

Apr 15, 2008 | Office Equipment & Supplies

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