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Ummn - something in your Q. seems not right. The milk is not heated directly - its only heated by the steam as it passes by (and picks up) by the milk using a venturi effect - same as a spray bottle attached to a garden hose. You say you have froth - but you can only get that if you have steam... (it does not just blow air thru to create bubbles). So froth = steam & steam = heat... so milk must be hot.
Suggest you check manual for the 'heat' settings for your expresso as this may have been changed. While this is adjustable, the milk is not.
Also always heat your cups before using them - the silver cup 'holder' at the top does a reasonable job but boiling water does far better.
Avoiding a burnt spot in the frotherBecause the frother impellar is magnetic, it will stick to anywhere on the bottom of the frother. It will even stick to the bottom if it is not on the little pillar that it should spin on.If you insert the impellar into the milk after it is filled, it is very easy to think you have put it in the right place (because it seems to stick to the bottom). If it is not on the pillar it will not actually do its job of spinning (it needs to do this to create the "frothing", but also it is needed to circulate the milk to prevent a "hot spot" in the milk - burning occurs if the milk is not circulated).So . . . always check the impellar is correctly fitted - or burnt milk will be a problem
I had the same problem. From reading various sites it is clearly a common problem. Most suggest phoning Nespresso to get it replaced but one website suggested turning the machine upside down. Not the base, just the aeroccino. Leave it like this overnight and it resets itself. I don't understand how that works but I tried it as it was a weekend and wasn't going to be able to call the helpline till Monday. And it worked! I now have proper froth again. Other suggestions seem to be try never to get the underneath wet (I think leaving it upside down ensures this area dries out completely), don't leave it on the base when not using and certainly don't leave it on.
I found that switching to a different milk solved my issue. It worked well with whole milk, but when I used Trader Joe's two percent organic it would not froth after .multiple tries. I borrowed a neighbor's creamer and it worked again.
I have the same problem. it was working beautifully but then stopped for no reason to turn. If I hold the whiskers sometimes they turn and other times not. Weird! it happened some months ago and then I tried a couple of months ago and it suddenly worked. Now the same problem has re-occured. Wonder which part needs to be replaced - does anyone know?
they make one that has the option of frothing milk hot or cold. Blue light is cold. Red light is hot. The red light will always heat the milk. To get to the blue light, you need to hit the button twice.( First will go to red)
problem is overheating at a single point in the bottom of the milk container. Try cleaning the milk residue after each time you use it and the flashing red light disappears. This is a design fault. Nespresso are happy to keep marketing the Citiz but there is no fix - so the Nespresso "mess free" coffee machine is a bunch of flannel - good coffee all the same!
use a little steel wire in the hole in the pipe to remove old milk residue you dont have to go to deep in the pipe 1 or 2 inch inside you have to remove the black plastic piece that goes in the milk thanks pierre