Question about HP Officejet 6310 All-In-One InkJet Printer

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HP Officejet 6310 - fax error code 350*

I only receive this error code when faxing to one certain number. all other numbers seem to send and receive like normal. i have done the recommended steps on the HP troubleshooting website and in the error code section and spoken with the remote fax location to ensure no issues there. both lines are dedicated to fax and there are no known service issues in either area. i also disabled the ECM feature with no success.

is this error associate with anything else i can try to check?

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  • 4 more comments 
  • Anonymous Apr 21, 2008

    same error code when faxing to just one number but its on the Ho officejet 6210 all-in-one what is the error

  • gjhaynes Apr 25, 2008

    same issue with both a hp 6210 and a hp 6310. out of many numbers faxed to, receive the 350 error code and will not fax to two numbers. don't know how to go about fixing since works fine to all other numbers.

  • Dustie Wrangler-Moon May 08, 2008

    I hooked up to new phone/fax line. I can fax out says busy and get error not hooked up to computer. How do I get my fax machine to fax out. I need a set up manuel.

  • beverly914 Jul 05, 2008

    Same problem as all the others, it was a 1300 number fax?

  • Anonymous Sep 06, 2008





    this is a new problem for me. at this point, i intend hp's technical support desk.

    eg/sept.05.2008



  • Anonymous Feb 03, 2009

    Found out I was faxing to an "e-fax" number- got a different number with a real machine attached and it worked

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1 Answer

Buy a new fax!

Posted on Jun 03, 2008

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Receiving error 388. Can receive faxes but won't connect with other fax machines when trying to send


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The reason for the error code:
4e5e48b.jpg Error Code: 386, 387, 388, 389, 390, 391, 392, 393, 394, 395 Definition

There is too much noise on the line for a valid connection between two fax machines to complete. The noise problem might go away over time.

Solution

Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
Error Code: 386, 387, 388, 389, 390, 391, 392, 393, 394, 395 Definition

There is too much noise on the line for a valid connection between two fax machines to complete. The noise problem might go away over time.

Solution

Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
Please Click here and follow the instructions to resolve the issue.

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Error 350


Error 350 means...
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The call waiting service can cause this error. The click, heard for an incoming call, is actually a momentary disconnect of the line.
OR
The remote user has pressed the Stop key while the reception was in progress.
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Under rare conditions incompatibility between the two machines may cause the remote machine to simply abandon the call.

Try this solution...
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*Try sending at a lower transmission speed. (To lower the transmission speed. Press the setup button, go to advance fax setup. under advance fax setup, look for Fax speed. change the fax speed to slow)

After you have done the T/S, try sending a fax again.
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