Question about Audio Players & Recorders
You can reset your player if it exhibits any of the following symptoms.
Some players have one reset hole as well as a built-in microphone. DO NOT insert any object into the microphone.
If the player continues to freeze or fail to respond after a player reset, it is possible that the music library or some files are corrupt. It will be necessary to boot your player into its recovery mode (rescue mode), "clean up" the music library to remove broken links, or format it.
For specific instructions on how to access the Recovery Mode of an MP3 player, please refer to Knowledge Base article SID 4794.
It is recommended that you try these operations in the following sequence: reboot the player; clean up and reboot; format and reboot; and finally, reload the player's firmware.
Posted on Apr 15, 2008
Sound more like a hardware side problem, might also be a fault in software / firmware.
If you still have warranty it will save you, but since you have tryed to start in recovery mode already and noting happens it sounds more like a hardware problem.
I would take the mp3 in for service.
ofcourse there are a few things we could try,
repeatedly connecting and disconnecting the player from your pc and from difrent usb ports might solve the problem with pc not detecting it, check your device manager
start -> right click my computer -> manage -> on left side, device manager, open up the usb category and look what disapears and if you see anything with ! sign
also you can try to uninstall your usb ports (right click uninstall on all usb devices) and then reboot the pc and let it reinstall the ports.
let me know if you need more assistance.
Posted on Apr 15, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
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