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Starting with your headset turned off, press and hold the call button for some 6 to 10 seconds, until the indicator light is steadily lit (it will flash some times as if it was being turned on, but don't release the button at that phase). With the light steadily lit It is in pairing mode. Now make your phone's bluetooth application search for new devices. After a while, the H500 should appear on-screen. Select it and make it connect. If a pairing code (or PIN, or passkey) is requested, enter '0000' (four zeros). If the pairing process is successful, the indicator light will flash rapidly, and then, it will enter the stand-by mode. Otherwise, turn your headset off, and go through the whole process again. By the way, if your headset's user guide happens to be missing, feel free to download it from this location. Hope you are able to sort your problems out. Regards, Carlos
If the bluetooth you are connecting to is a Motorola 500, the trick was to HOLD the "on" button while the phone was searching for the device. Turn on the Motorola device and keep holding the on button while the phone searches. Then enter 0000 as the pin into the phone when prompted.
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