Hello, We have had our SVD for less than a year. Everything has been working great until this morning. The red light comes on after dispersing only a small amount of coffee. The catch trays are all in place and water and beans are there. I have tried to run the water through the steam valve and it eventually cuts out there too, with the red light (steady, not blinking) coming on. I can turn off the machine and turn it back on to reset but the same thing happens over again. I have descaled and cleaned the machine, even going so far as to remove as many beans and water as I can to "clear it out" but it doesn't work. Please advise! THanks! L.M.
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Hi More than likely your grind is to fine and you are using oily beans (shiney). There is a small knob in the bean hopper. turn it down to the minus side. Turn the big knob to the # 18. If that doesn't work you are going to have to take the grinder apart and clean it.
Purchase the Saeco descaler. Mix solution accordingly. Pour into water tank. Run a cappucino cup full of water through the wand. Wait about 20 minute and repeat. Do this until all the water is gone in the tank. (Don't run all the water at once!). Rinse water tank well. FIll with clean water and run through the wand. I do this twice just to be sure I have gotten all the chemical out.