Question about Canon MX700 Office All-In-One InkJet Printer

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My printer answers all phone calls

I have a mx700. It really works very well, with the exception that it intercepts all phone calls after about 30 seconds...thinks they are faxes. very annoying. I have the menu set correctly. I heard somewhere that it thinks female voices are faxes, but it does it with males too. Didn't have that problem with the 530. I'm guessing it an internal problem and can't be fixed but I thought I would put this out there anyhow. Thanks.

gil

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2 Answers

SET your phone line to DRPD and the printer will not try to answer.

Posted on May 15, 2008

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With assistance from Canon I did a data print-out of my printer. If the "ROM" version in the upper left of page one comes up less than 1.08 you have the first stock of that printer that came out on the shelf and the sensitivity level of the fax is set too low causing the fax to interrupt voice calls. It can be repaired by a certified Canon Tech in your area or, if still under the one year warranty, Canon will send you a replacement printer. But they'll only send you a refurbished printer. The Canon repair Tech in my area couldn't guarantee the repair would be under warranty even though my printer is only 6 months old. Canon flatly refused to send me a new replacement, even though they openly admit the machine was defective when put on the shelf. My suggestion is to NEVER buy a Canon product again. They do not stand behind their product, even when they've messed up.

Posted on May 02, 2008

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