I purchases a wireless Iogear keyboard/mouse set. The keyboard works perfectly but I cant get the mouse to work. I guess it is not connecting to the wireless emitter. I read some other places that it takes time for it to connect, but I've tried about ten times (following the directions in the instruction pamphlet). Does anyone have any suggestions??
Try holding the connect button on the receiver for at least eight seconds and the hold the connect button the mouse for at least eight seconds. Also make sure the batteries in the mouse are known to be good.
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The GCS632U has keyboard and mouse emulation that may not work with all wireless combos. If your wireless combo is going to work the single USB connection would need to go into the keyboard port as that is the only port that will recognize the hot key switching commands. If the wireless combo still has problems then try using a USB wired keyboard to ensure the GCS632U is working correctly.
As a wild guess, it sounds like a static discharge MIGHT be affecting the switcher causing it to crash.
Try increasing your humidity to 40% and grounding yourself before touching the keyboard... This is the season for these static electricity problems... get nipped all the time and you MAY not even feel it to be enough to zap the switch.
The GCS634U is designed and tested to work only with a standard USB keyboard and mouse. However, most wireless keyboards and mice work with it, but they cannot guarantee any specific model or brand that would work correctly.
As you can see, this KVM switch is a bus powered device (meaning it only gets power from the USB ports of the computers). If the computer cannot provide enough power for the KVM switch to function correctly, then the wireless keyboard will be affected.
You may try using the IOGEAR GKM541RA. It's tested to work with the GCS634U. Or you may also try using a self-powered USB hub (meaning, it has it's own power adapter) and connect it in between the KVM switch and the computer. That self-powered USB hub will be the one that will add up power to the KVM switch and help it to function properly.
Below is a link to the pdf document for your mouse. Please scroll down to the section titled 'Windows'. This section refers to the blinking light on the mouse, and what steps you need to perform next. I hope this helps.
Operating System doesn't deal anything on your problem. The problem depends on the brand of you computers or the type of keyboard you are using.
The GCS632U is designed to work with standard USB keyboard and mouse only. And wireless and gaming keyboards and mice are not guaranteed to work correctly with this KVM switch. If any one of you is using the new Mac Aluminum keyboard, this keyboard will not work with the older version of the GCS632U. But IOGEAR releases a new batch of GCS632U that would work with the Apple Aluminum keyboard.
If you have an Apple Aluminum keyboard that does not work with the GCS632U, you may contact the IOGEAR Tech support and they will process a Return Merchandize Authorization (RMA) if your device is still under the warranty period.
To resolve your keyboard issue, try to power cycle the KVM switch by disconnecting it from the computers, disconnect also the keyboard and mouse from the KVM switch. Leave it disconnected for two minutes. After two minutes, reconnect everything and reboot the computers.