Sounds like you have troubleshot all of the physical connections. Have your replaced/updated the driver? Go to HP's support website and see if there's an updated driver for your printer and operating system, i.e., mac, vista, xp, etc. My printer came with two discs and I accidently installed the wrong driver. I had similar problems. Hope this helps.
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
hello, some of the time the color ink cartridge can cause the problem, especially if its a refilled ink, but at same time, i do know some of the new inks right out of the box will fail. so try with a new color cartridge first.
you could print a self test page from the printer, you could find the info of no copies printed in that page.
steps to print self test page from the printer are
presss seetup button on the printer and then press 2 and then 4
Hi for solution do this
First put out of the printer the Ink Cartriges then
press 4 + # + OK this send you a info menu
with the nav. Keys go to CHECKSUM FOR RELOCK DATA IMPUT press Ok 5 times . Then Go out there by pressing Cancell Button ant there you go if this dosnt work at the 1rs time you need 2 o 3 times more to ensure relock data ok
Hi. I just got off of the phone with an HP case manager. I was ready for a refund, but he helped me and now my printer is working fine. The key is to have your Officejet 6310 plugged directly into a wall socket. The variations of power through a surge protector often cause a power shortage to the unit. The 6310 needs the 110 volts to operate. Surge protectors will sometimes rob the unit of this power. Follow these steps: 1. Unplug the power cable & ethernet/usb cable from the unit (stand alone mode). Let it sit for a minute. 2. Plug the power cable directly into a wall socket. Then plug the power cable into the 6310. 3. After it powers up, push the "Setup" button. 4. Right arrow to "2.Print Report." 5. Press "OK" button. 6. Right arrow to "4.Self-Test Report." 7. Press "OK" button. A page should print showing alignment and color settings. Now you're back in business!
SolutionStep one: Perform a power reset and connect the printer directly into the electrical outlet Remove all the paper loaded in the main input tray. Make sure that the product is turned off. Disconnect the USB cable from the back of the product. Disconnect the power cord from the product. Disconnect the power cord from the electrical outlet and wait 10 seconds. Reconnect the power cord directly into the electrical outlet and check for the following. Make sure that the power cord used is the one provided with the product. If a computer is connected to the product, make sure that the computer is connected to a grounded (three-prong) wall outlet. Make sure that the power cord is firmly connected to both the product and the power supply. Reconnect the power cord to the back of the product. Press the power button ( ) to turn on the product. Reconnect the USB cable to the back of the product. If the issue is resolved, proceed to Step six: Print a self-test page. If the issue continues, proceed to the next step.
When printing from the computer, you receive a line of garbage or all of the printed output comes out on one line.
See the following:
a self-test to be sure that the HP LaserJet printer is functioning
properly. If the self-test is not correct, remove all cables and
accessories (if any) and print a self-test again. If the self-test is
still not correct, service the printer. If the self-test is correct, go
to the next step.
Reseat or replace the cable. Check
the cable for bends or pressure applied by objects resting on the
cable. A faulty cable or cables that do not meet the IEEE-1284 Standard
can cause print defects by distorting signals.