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Sounds to me like your lamp is stuck. There is a scan latch that can catch the lamp. it is on the under side of the scanner on the left side.
Or is your lamp not coming on at all.
If it prints , it eliminates the laser, drum and developer unit. Try making a page with the top up and see if the lamp is moving back and forth.
Sounds as if the drum needs to replaced. How long has it been in the copier? They are supposed to be good for 30,000 copies or one year. It could also be dirty optics ( mirrors and glass ). Drum is easily installed by the customer. Just practice with the old drum - removing and re-installing before using the new drum. Too expensive to damage when installing. **** open the copier, Look under the control panel and you should see two levers. Move the right one to the right - this moves the developer away from the drum. Then move the left one down and this releases the drum for removal. Reverse procedure and power up the copier. It will automatically run and set the new drum settings into the copier.
you have to reset the tonner counter and the drum ..and after that try again ...you will also have to empty the memory so to be able to take jobs ..Im not sure about the reseting procedure..but try to shut it down ..than unplug ...plug it back and press the power button and keep it pressed until it beeps ..will be about 15 seconds or so ..If this will not work ..take a look in the manual and see if they explain the exact procedure.. For other similar models you have to open the front door to get it into service mode..than from the service mode with the arrow select reset ..than one by one reset all ...toner counter ..drum ..and waste tank ..after that will do ..
cleaning the drum wont help sounds like waste extraction coil is blocked very very very common on those copiers and cleaning blade is contaminated,or you didnt keep it level when u moved it.In any case ull need engineer to fix it,unless u brave enough to take the drum unit apart and hoover all the toner/paper dust from the waste coil.Just dont touch any metal bits on your hoover ull get electric shock, have fun.
For the toner you will have message that you need exchange it. How many copies do you have? (press COPY key by the display and hold until the no of copies is displayed) Where does the paper jams? ( on drum, on fixing roller, in cassete, in doc. feeder,...) try to clean the pickup, feed and separation rollers
one problem with this machine, a small pin comes out on the paper release handle in the back, which lets on side of the paper lift tray to come up higher than the other. might look in that area. good luck
Sounds like your drum cartridge might be bad.
Something you can try that might narrow down the problem is to make a copy of something and shut the copier OFF in mid copy.
(Basically, when the light is about 1/2 way finished scanning.)
Then, open the machine up and removed the jammed paper which should be 1/2 way through your machine and hopefully about 1/2 way under the drum/toner cartridge unit.
See how the copy looks at that point. **** FYI **** The toner on the paper is NOT FUSED so it will RUB OFF. Keep the paper away from your clothes and toss it.
IF your copy has smudges on it, then there is a real good chance that your drum unit is bad and needs to replaced.
If the copy looks good, then there is a possibility that the fuser unit is bad and needs to be repaired.
I would say that your drum unit is bad with my experience with Canon Copier.
If you still have more questions, feel free to ask.
Have a good day. Good luck.