Question about Zojirushi CD-LCC30 Electric Kettle

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Russell Hobbs kettle model no 12665received as a present last May on/off switch is broken internally and does not work.We filled in and posted the warranty card at the time. Spoke to customers service who said send it back to Wolverhamton.Please advise the addressand packageing to 20 Gwyneth Grove bexhill on sea E. Sussex tn40 2sz Att of Mrs D. Lennon

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