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When trying to print on continuous stationery, the display may show "Online Single Load". This will occur if the printer is expecting to print on single sheet paper even though you may want it to print on continuous paper. To clear the error follow this procedure. •Take the printer off-line by pressing the Online key •Press the Setup key •Press the key under "Paperway" in the display •Select Tractor 1 (or Tractor 2 if fitted/required) •Press the key under "Set" •If the job still refuses to print try loading the printer with a single sheet of paper to clear the command. To do this remove the tractor feed paper and close the cover on top of the tractors but not the outside cover. You will see a guide into which put a single sheet of paper and press the key under "Load" in the display. •The printer should commence printing. If it does not, then press and hold the key under "LF/FF" to eject the single sheet. Now follow the instructions above again to select the Tractor. The display should read "OnLine Tractor Load". Load the tractor fed paper into the Tractors and press the key under "Load". The printer should now be ready to print. Check your software settings for the correct paper path type. Ensure that the display does not show "Manual" otherwise you will have to clear this error in the same manner as you have for Single sheet
To resolve this issue pick one blank sheet and insert it in the tray and try to print self test page. If the printer prints self test page then load the paper properly and try to print. If self test page won't print then check the paper settings.
If your product is still within the warranty period from KOdak then you can call them up for some step by step troubleshooting to help you with your problem and as well they can replace the printer if defective.
Try this first
Calibrate your printer, then print a demo sheet.
If paper is in the photo paper tray, remove it.
Load photo paper into the photo tray.
Fan the paper to keep the sheets from sticking together.
IMPORTANT: Do not overload the photo tray.
Load a maximum of 20 sheets into the photo tray, with the Kodak logo facing up.
Engage the photo tray by pushing it in until it stops.
Calibrate your printer.
Select Calibrate Printer, then press Start.
Wait for your printer to print the calibration sheet.
Place the calibration sheet face down on the scanner glass.
For the 5300 AiO printer, place the sheet on the front right corner of the scanner glass.
For the 5500 AiO printer, place the sheet on the left rear corner of the scanner glass.
Wait until "Calibration complete. Remove calibration page from scanner glass. Press OK to continue." appears on the LCD display.
Remove the calibration sheet from the scanner glass, then press OK.
Print a demo sheet.
Disengage the photo tray by sliding it towards you until it stops. When the photo tray is disengaged, the main tray is active.
Select Print Demo Page, then press Start.
Wait for the demo sheet to print.
Then call them if issue Persist at these numbers:
In the U.S. and Canada: 1-800-421-6699
In Australia and New Zealand: 1800 793 895
Below are the various sizes and types of paper supported by your printer. Make sure you donnot load the tray beyond the maximum limit , otherwise the rollers may not pull the paper correctly
• Letter* • Legal • B5 • A4 • A5 • 3x6 • 4x6 • L • 2L • 5x7 • Hagaki • 10x15 cm • 13x18 cm 25 greeting cards, index cards, postcards, or photo cards • The print side of the cards faces up. • The cards are centered on the paper support, in between the left and right paper guides. • The paper guide rests against the left edge of the cards. • You select Normal or Photo print quality. 25 sheets of photo or glossy paper • The glossy side of the paper faces up. • The paper is centered on the paper support, in between the left and right paper guides. • You select Normal or Photo print quality. • The paper is loaded vertically against the right side of the paper support. 10 iron-on transfers • You follow the loading instructions on the packaging. • The blank side of the transfer faces up. • The transfer is centered on the paper support, in between the left and right paper guides. • You select Normal or Photo print quality. NOTE: For best results, iron-on transfers should be fed one sheet at a time. 50 transparencies • The rough side of the transparencies faces up. • The transparencies are centered on the paper support, in between the left and right paper guides. NOTE: You can load a single transparency into the paper support without removing plain paper. • You select Normal or Photo print quality
Try loading only using a few sheets of paper. When you start up the print cycle you should hear the printer begian to make noise. Than it should pull a single sheet in. If you hear nothing. It may be bad.