Question about T-Mobile Dash Smartphone

4 Answers

Tmobile dash is getting me p'd off

I turned my dash off to charge it and when i turned it on it showed the tmobile screen then the green window mobile screen and then it pauses and then it showed the screen it shows when it being turned off and it never turns off and starts all over again what do i do i took out the battery and sim card then put them back in and the same thing happened again

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  • 8 more comments 
  • freshb Apr 16, 2008

    my t moble dash turns on and goes stright to the t moble screen and freezes, wont turn on or off, when i plug the charger up the amber light comes on

  • crackrandy Apr 21, 2008

    when master reset, my t-mobile dash turns on and goes straight to the windows mobile screen and freezes, it wont turn on or off, tried resetting several times…even taking the battery off and replacing it back several times didn’t help. Someone, pls post a solution, waiting… impatiently.

  • Anonymous Apr 22, 2008

    the same thing

  • Anonymous Apr 25, 2008

    I turned off my T Mobile Dash because it had been acting up a little. When I went to turn it back on, it goes between the white T Mobile Screen and the green Windows Mobile screen and WILL NOT boot all the way up. Please help! My next step is to take the phone to the store and have them replace it.

  • Tiannaf917 May 04, 2008

    i just got my phone 2 days ago and after i ended a phone call the screen froze up. so i took the battery out for a few minutes to see if that would help but now everytime i turn the phone on the t-mobile screen pops up then the green window screen but after that it wont do anything else...im really confused as to why it wont work so if anyone can help with the problem please let me know.

  • lovsng May 26, 2008

    when i turn on my mobile dash It apperars on green WINDOW MOBILE & never goes off or turn of It stays for likethat all the time!!

    PLEASSSSEEE HEEEEEEEELP_!!!!!!

  • noteapi Dec 02, 2008

    My Dopod c720w always lock up in green window booting logo. But after many remove/insert back the battery, it will able to boot up. But after a few hours of work, it will fail again.

  • Anonymous Mar 07, 2009

    same thing as daddy119.. but mines turnes on and the tmobile thing comes up then the green.. then it goes to another tmobile thing and i cant do nothing after that... i cant even turn it off... i dont know what to do and i need help asap..!!!!!!!!!!!

  • Anonymous Mar 14, 2009

    alternates between windows mobile green screen and white screen and no keys work ann

  • Anneliese Sookoo Mar 14, 2009

    screen alternates between green screen and white screen , wont torn off and no keys are responding when pressed

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4 Answers

Turned my dash off to charge it and when i turned it on it showed the tmobile screen then the green window mobile screen and then it pauses and then it showed the screen it shows when it being turned off and it never turns off and starts all over again what do i do i took out the battery and sim card then put them back in and the same thing happened again

Posted on Apr 29, 2008

Mine does the samething. I'm running 6.1 and have found the problem to be the system fails to read the sd card on boot. When I reset my memory I don't put the sd card in until the system has booted back to the start screen. Works fine everytime.

Posted on Apr 27, 2008

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Restart t-mobil dash smartphone how if they have any websit or something lik that so plz help me guys

Posted on Mar 13, 2009

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Seems you have to do a hard reset, you will lose all the data on your phone and be reverted back to factory settings
If you are locked up and can't get to the Clear Storage utility, turn the phone off; hold down the two softkey menu select buttons (above the home and <- buttons); press power on while still holding the buttons down and follow the prompts on the screen. Timing is critical on the latter option, so if you miss it once, try again.

1. Press and hold soft1 and soft2 keys.
2. Press and hold power button for around 1 to 1.5 seconds. Release power button. REMAIN holding soft1 and soft2 keys.
3. Instructions will be displayed.
4. Press the green button (the button u wud use to dial someone (on the left side of the home and soft1 keys) **Remember you have to remain holding the two soft keys and then you release it after pressin the green button and then the phone will continue to boot.
5. It may seem that the phone is frozen at the tmobile screen, but wait a little bit and it will go to resetting
6. If it doesnt work, repeat steps 1 to 4.
The timing is critical.

Posted on May 14, 2008

  • Alexandra
    Alexandra Oct 22, 2011

    This still doesnt work on my phone @Fudlilman

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1 Answer

Updating my tmobile dash


To update your T-Mobile Dash Smartphone, please follow this steps,


1. Download the new software to your PC. You will be instructed to enter the 15-digit IMEI number for your device to access the download.

2. Ensure ActiveSync 4.5 for computers using Windows XP or earlier or use Windows Mobile Device Center for computers using Vista and Windows 7 is installed on your PC. If you have not installed ActiveSync or Windows Mobile Device Center, you can install it from your Getting Started CD or download it from the Microsoft website.

3. Connect your Dash to your computer using the USB Sync Cable that came with the phone.

4. Establish a connection. You will know this is complete when the ActiveSync or Windows Mobile Device Center icon in your PC taskbar is lit green and the status is "Connected".

5. Ensure that your T-Mobile Dash has a battery charge that is greater than 50% (two bars).

6. Remove your MicroSD card from the device if you have one inserted. Do not reinsert the SD card until after the software installation process is complete and the phone is ready to use.

7. Run the software update program you downloaded to your PC and follow the on-screen commands.


To get the software update , follow this instruction : CLICK ME

To get user guide manual : DOWNLOAD


Thank you for visiting FixYa...

Aug 24, 2011 | T-Mobile Dash Smartphone

1 Answer

Tmobile Dash won't work at all


I had to visit quite a few stores and finally purchased a used battery from a licensed dealer. With the new battery I was able to restart the phone and the new battery also held a charge. This phone is prone to overheating and gets what the phone tech called, "thermal shutdown." Too hot, it turns off or freezes up. I ran into other problems with this phone so I finally got a different one.

Aug 07, 2009 | T-Mobile Dash Smartphone

1 Answer

My dash keeps freezing up on the white tmobile page them on the windows mobile part ive tried holding the 2 button and the power button all it does is turn off and i tried holding the soft keys when...


first remove the battery then reinstall it, hold the 2 soft keys and the power button at the same time, do not release either, til the reformat screen appears... then press the green call button.

Apr 20, 2009 | T-Mobile Dash Smartphone

1 Answer

My phone will not turn on weird stuff !


Turn off phone, remove Media STORAGE card, not the SIM card.  Reboot phone without storage card and it should go to home screen.  Then replace STORAGE card and enjoy! :o)

Feb 18, 2009 | T-Mobile Dash Smartphone

2 Answers

Dash stuck on opening TMobile screen


The Windows Mobile installation may be corrupted.
The only way to fix that problem is by re-installing the windows software on the phone.
You can get the software for the T-mobile dash at the following link: http://www.t-mobile.com/wmupgrade/
Be warned that if you use this method most of the data on the phone will be lost, like text messages and etc. Your contacts should be fine as the are stored on the SIM Card and if you have been syncing your contacts with your PC then they should get loaded when you do the up

Jul 04, 2008 | T-Mobile Dash Smartphone

2 Answers

T-mobile dash


I tried using a the google mail java app on my tmobile dash. It froze up on me, and when i turned it back on it just stays at the "tmobile" splash screen. I have tried using the soft key and power button reset but it doesnt work. What's weird is that it wont power down unless I take the battery out. It powers on, shows the tmobile splash screen, then freezes. Is there any other way to reset it or is it totally bricked? I bought it new off craiglslist so tmobile wont replace it for me cause I'm using it unlocked on cingular.

Ok bro I know I am a bit too late to help you with this problem but someone else may benefit from these directions. I see most places online only have half advice about this very common problem with T-mobile Dash.

This is what you need to do, you have to do a hard reset exactly like "reviel" mention. Also like he said timing is essential but the trick is that you need to show some patience through the process.

Note: Please read the directions completely before doing anything for better results.

Step 1: Take your battery out and shut off your phone
Step 2: Press and hold the two soft key buttons.
Step 3: Press and hold the power button for exact two seconds, 1001, 1002 and release, but continue to hold the two soft key buttons.
Step 4: Within seconds a black screen with some text will come up asking you to confirm if you wanna delete everything; and right then you let go of your soft key buttons and press the green call button (also known as the "send key").
Step 5: You are done but not really, your job now is to find something else to do and leave your phone alone for at least 2 minutes. Eventually if you don't have a SIM in it, it will prompt you for it and you click the soft key to choose "OK"; also, it will ask you to confirm to restart and you click the soft key to chose "Done" for it.

Wait a minute for it boot up and overall it should do it.

May 31, 2008 | T-Mobile Dash Smartphone

1 Answer

T mobile dash


This happen to me more than once, the latest today (may 25 08)at 9pm. Tmobile will tell you how sorry they are and that's about it. I am on my second dash and second battery.
Try to hold both top keys (between call green and hung up red) while you are pressing on the shut off switch for 2 seconds. Whe it comes back to life, everything will have erased but supposedly, the phone will be like new.
I am collecting names and emails of people who are fed up with the Dash and Tmobile. Write to me jeanrenoux@hotmail.com

May 24, 2008 | T-Mobile Dash Smartphone

4 Answers

Won't Boot Up, Alternates between Windows screen and TMobile screen


Master repoot the phone. You will loose all data, but you can recover the phone.

1. PRESS AND HOLD BOTH SOFT KEYS.
2. WHILE HOLDING DOWN SOFT KEYS, PRESS AND RELEASE THE POWER BUTTON, WAIT 3-5 SEC. (PHONE SHOULD POWER ITSELF ON BY DOING THIS)
3. RELEASE THE TWO KEYS SOFT KEYS.
4. WHEN SCREEN ON DASH LOOKS LIKE IT'S IN DOS FORMAT, PRESS SEND (GREEN ANSWER KEY)

May 16, 2008 | T-Mobile Dash Smartphone

2 Answers

Tmobile dash problem


when this happens take the battery off for 15 seconds and put it back. try to do this atleast once a week. cell phones is just like a computer that need to be reboot. let me know if this solved your problem.

Jan 21, 2008 | T-Mobile Dash Smartphone

3 Answers

Tmobile dash frozen on WINDOWS(DIRECT TOUCH TECHNOLOGY SCREEN)


do a sw reset....its possible it was damaged when it was dropped in the water, but not likey....

turn the phone off, press and hold the soft keys (buttons with the lines on them above the home key and back arrow key) and hold it down.....press the power button while you are doing that until the white t-mobile screen will come on, then instead of going to the green windows mobile screen, a black screen with white writing......press the green button....it will get you in your phone but it will erase your info as a result....

Nov 23, 2007 | T-Mobile Dash Smartphone

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