Question about HP PhotoSmart C4180 All-in-One Color InkJet Photo Printer

1 Answer

C4180 Put new black cartridge in C4180 All-In-One printer and I get the message "Print Cartridge Alignment Failed. See the product documentation for details." Every time I turn on the printer, I get this message. Can you give me an idea as to what is going on?

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  • Harry_L May 03, 2008

    Have reinstalled new cartridge and tried to realign.

  • hpaxton May 14, 2008

    I have the same problem...tried everything from cleaning and realignment to refilling the coloured ink....I think the printer is failing to recognize the cartridge level as it is refilled. Does anybody have any idea how to fix this aside from buying a new coloured cartridge :)

  • norml Jun 01, 2008

    I inserted new black cartridge, pressed OK key for alignment. Printed in black only and message on printer screen " cartridge alignment failed" "See Product documentation for details". I cleaned cartridges etc. and did all HP help screens suggested, but can't fix the problem

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  • 234 Answers

Plese try the steps in the bellow mentioned link:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01091133&cc=us&lc=en&dlc=en&product=1141647

And always make sure we do not use refilled ink cartridges.
HP Printers are designed in such a way that it will not detect the refilled ink catridges or non-HP ink catridges, that is why HP if you guys know HP Generates its most of its Revenue by selling Cartridges, and also they are reliable, value for our money and trouble free thats because they are manufactured under six sigma quality.

Make sure to take out both the ink cartridges, unplug the power cable directly from All-In-One when there is still power in unit and unplug it also from the wall outlet, wait for atleast 1min, before reconnecting (but before reconnecting make sure to clean the metal contacts not the nozile where the ink comes out with a lint free cloth and little drinking water, only moistened and clean all the metal contacts with the same and make sure the contacts are not wet before inserting the cartidges back and do not touch the metal contacts) then insert the power cable directly to a wall outlet without a surg protector and then connect it back to the All-In-One and then allign.

Good Luck

Posted on Sep 03, 2008

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1 Answer

New cartidge now printing light. Also message states cartridge alignment fails. Please help. Thanks, John


What you could try is to do a Clean the Print Cartridges operation. This process will clean the cartridge printhead and will print a better alignment page.

Jun 26, 2011 | HP Photosmart C4180 All-In-One InkJet...

1 Answer

Printer cartridge allignment fails repeatedly


'Printer alignment failed' Error Message Displays on the Product

Try aligning the printer again and put the alignment page on the top of the scanner bed printer will align itself make sure the printouts are facing down

'Printer alignment failed' Error Message Displays on the Product

A "Printer alignment failed " error message displays on the product
Follow these steps in the order presented until you resolve the issue. When one of the steps resolves the issue, there is no need to continue troubleshooting.
Step one: Load the correct type of paper
Colored, photo, or used paper can cause the alignment to fail.

1.
Remove all the paper from the tray.
2.
Load unused, plain white, letter, or A4-sized paper with a brightness level of at least 85 into the tray.

NOTE: Look for the brightness level on the paper packaging.

Step two: Align the All-in-One

1.
Press the Setup button ( ).
2.
Press the Down Arrow ( ) to select Tools , and then press OK .
3.
Press the Down Arrow to select Align Print Cartridges and then press OK . The product calibrates, aligns the printhead, and then prints an alignment page.
4.
Click OK to continue.
5.
Recycle or discard the alignment page.

*
If these steps resolved the issue , there is no need to continue troubleshooting.
*
If the issue persists , see the next step.

Step three: Check the ink levels
Empty or nearly empty cartridges might cause alignment failures. Follow these steps in the order presented to check the ink levels in the cartridges.

1.
Open HP Solution Center.
*
Windows XP: Click Start , click All Programs , click HP , and then click HP Solution Center .
*
Windows Vista: Click the Windows icon ( ), click All Programs , click HP , and then click HP Solution Center .
HP Solution Center opens in a new window.
2.
Click Settings ( ).
3.
In the Print Settings area, click Printer Toolbox . The printer Toolbox opens.
4.
Click the Estimated Ink Level tab. The estimated ink levels display in a new window.
Figure 1: Estimated Ink Level window
Illustration of Estimated Ink Level graphic
*
If either of the cartridges is empty or low on ink, continue to the next step.
*
If the ink levels in the cartridges are sufficient, skip to Step five: Clean the cartridges .

Step four: Replace the cartridges
Follow these steps to replace any cartridges that are empty or low on ink.

1.
Press the Power button ( ) to turn on the product.

CAUTION: If the product is off when you open the cartridge door to access the cartridges, the product does not release the cartridges for changing. You might damage the product if the cartridges are not in the dock when you try to remove them.
2.
Open the cartridge door.
Figure 2: Open the cartridge door
Illustration of opening the cartridge door
3.
Wait until the print carriage is idle and silent, and then lightly press down on a cartridge to release it.

NOTE: To replace the tri-color print cartridge, remove the print cartridge from the slot on the left. If you are replacing the black or photo print cartridge, remove the print cartridge from the slot on the right.
Figure 3: Press down on the cartridge to release it
Illustration of pressing down on cartridge to release it.
4.
Pull the print cartridge toward you out of its slot.

NOTE: The HP Inkjet Supplies Recycling Program is available in many countries/regions, and lets you recycle used cartridges free of charge. For more information, go to the HP Eco Solutions Web page .
5.
Remove the new cartridge from its packaging.
Figure 4: Remove the cartridge from packaging
Illustration of removing new cartridge from
6.
Use the pull tab to gently remove the protective plastic tape from the cartridge.

CAUTION: Do not touch the copper-colored contacts or ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
Figure 5: Remove the protective tape
Illustration of removing the protective plastic tape from the cartridge
7.
Slide the new cartridge forward into the empty slot, and then gently push on the upper part of the print cartridge forward until it clicks into the socket.
Figure 6: Install the new cartridge
Illustration of sliding new cartridge into the slot
8.
Close the cartridge door.
Figure 7: Close the cartridge door
Illustration of closing the cartridge door
9.
Try the alignment again.

Step five: Clean the cartridges
Method one: Clean the cartridges from HP Solution Center

1.
Open HP Solution Center.
*
Windows XP: Click Start , click All Programs , click HP , and then click HP Solution Center .
*
Windows Vista: Click the Windows icon ( ), click All Programs , click HP , and then click HP Solution Center .
HP Solution Center opens in a new window.
2.
Click Settings ( ).
3.
Click Print Settings , and then click Printer Toolbox . The printer Toolbox opens.
4.
Click the Devices Services tab, and then click Clean the Print Cartridges .
5.
Follow the on-screen instructions to choose the appropriate cleaning level.
6.
Recycle or discard the page that prints.

Method two: Clean the cartridges from the Start menu

1.
Click Start , and then click Printers and Faxes .
2.
Right-click your printer icon, and then choose Properties .
3.
Click Printing Preferences , and then click the Services tab.
4.
Click Service This Device . The Printer Toolbox opens.
5.
Click the Device Services tab, and then click the Clean the Print Cartridges tab.
6.
Follow the on-screen instructions to choose the appropriate cleaning level.
7.
Replace empty or almost empty cartridges.

*
If these steps resolved the issue , there is no need to continue troubleshooting.
*
If the issue persists , see the next step.

Step six: Reset and relocate the product
A power reset drains power from the product and returns the product to the same settings after restarting. Plugging the product directly into a wall outlet can eliminate any potential power deficiencies that could cause an alignment failure.

1.
Make sure that you have the product turned on. If necessary, press the Power button ( ) to turn on the product.
2.
With the product turned on, disconnect the power cord from the back of the product.
3.
Unplug the power cord from any power strips or surge suppressors, and then plug it directly into a wall outlet, preferably in another room.
4.
Reconnect the power cord to the back of the product.
5.
Press the Power button ( ) to turn on the product.
6.
Load plain white paper into the tray.
7.
Try the alignment again.

#
If these steps resolved the issue , there is no need to continue troubleshooting.
call hp to take advantage of your printers warranty or they can provide you alternative options specially their loyalty program for Out of Warranty printers

hope i help you a bit

Mar 27, 2011 | HP PhotoSmart C4180 All-in-One Color...

1 Answer

When I print, the black ink skips or sometimes doesn't print anything. I put in a new cartridge (no improvement), manually cleaned printer head, tried to manually align printer and it says alignment...


unless you are printing and choosing black only, the printer uses the color cartridge also. Go into advanced settings and choose black only. If not you may try and replace the color cartridge, or return the cartridge, it might be defective.

Jan 15, 2011 | HP OfficeJet K80 All-In-One InkJet Printer

1 Answer

New ink cartridge in and it will not print in black and cartridge alignment failed


I am sure your cartridge is demage or not properly install .It is manufacturing fault,Change it and buy new one

Aug 11, 2009 | HP Photosmart C4180 All-In-One InkJet...

1 Answer

Alignment


Remove both the cartridges from the printer and check the expiry dates on both cartridges, if any of the cartridge is expired then change the cartridge and check the result. If the cartridges are not expired then check the ink levels present in the cartridges from the HP Solution Center. If the ink levels are good then clean the copper contacts of the cartridges with a soft cotton cloth and power cycle the printer.

  1. Turn the product off.
  2. Unplug the power cord from the product.
  3. Wait 30 seconds, and then reconnect the power cord to the product.
  4. Turn the product on.
Now insert the cartridges and align them, after alignment page prints then scan the page.

If it still gives alignment failed message then remove the cartridges and reset the printer and check for the result.



Jun 10, 2008 | HP Photosmart 4180 All-in-One Printer

9 Answers

Ink cartridge alignment problem


well, what i did, and it seemed to work, in the short run anyway. i took and threw my hp in the back of a waste management truck,  then i called amazon.com and i ordered a new epson printer,

Oct 26, 2007 | HP PhotoSmart C4180 All-in-One Color...

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