Remote to fan won't work (by 4 users)

Alan,
Your problem is either the remote control transmitter and/or the receiver (located in or above the fan in the canopy). matching the dip switch settings is the most important step.
To do this you must first find the dip switch settings on the receiver.
there are two types of receivers, 1 an Optional remote (when the fan has pull chains and the forward and reverse switch is located on the fan or 2 an integrated remote the fan has no pull chains (remote only).
if it is an optional remote the fix is easy and cheap. for $30-$40 you can buy a remote control transmitter w/receiver at any Home depot or Lowe's.
if it is an integrated remote you will have to go to the manufacturer of the fan to purchase these parts.
again matching the dip switch setting is the most important thing to do.

Al,
If you take the back battery cover off there is a label on the inside with instructions for setting the dip switches to match your fan remote.  Hopefully that's all you need.  
I'm actually trying to find a second remote, the place I bought has a light/fan that only works with the remote at the  top of the stairs and I'd like a remote for upstairs and one for downstairs.  Anyone know where I can buy a second FAN-HD remote?