I lost my dragon naturally speaking disk, and my computer broke, so I bought another one. Is my name in one of your databases so that I can download the version that I bought and use it? My name is zachary johnson

This link would better explain your issue and has the best solution.

Ihope that will fix the issue...
Dragon Naturally Speaking Playback is not working in Word document

Try this.....
Solution :Restoring the user files often resolves this issue:
Unable to open user profile in Dragon Naturally Speaking

Hi i was facing the same issue which your are facing along with the login issue and after trying hard i finally got the sooution from the mentioned blog
dragon naturally speaking support

Hi Leonard May 11, 2014 Joel RodriguezAdd a CommentAfter doing some research on this dll error I found that it associated with a ActiveX conflict with corrupt or missing system files. May 11, 2014 Joel RodriguezThings that you can try: put your windows disk and run the system file checker in command prompt (here is a youtube link on how to run it http://youtu.be/rNDBRYdDXqo ) fast forward video to 4:40 and follow. This will check the integrity of your systems files . Second you will do if that didnt work you would re-install the Dragon Naturally speaking software and drivers of any device that you are using with the dragon software. here is the hardware compatibility list from thier website http://support.nuance.com/compatibility/ . If still a no go . May 11, 2014 Joel Rodriguezinstall the dragon software to another computer if you dont get that error then its your windows then. Doing a clean reinstall of windows and updating new updates. then you will install dragon software.
May 11, 2014

The key might be on the manual or the box if its not on the cd.
Dragon Naturally Speaking is a software program designed by Nuance Communications that enables a user to speak instead of type to both transcribe information and control his computer. This is beneficial if you don't like typing or physically cannot do it.
The software requires a headset microphone to work and some configuration to get started. To continue using Dragon Naturally Speaking, you must register it or it disables itself.
Activation is done online and requires a product serial number.
The location of the serial number varies depending on the software version, but it should be located on the box, CD case or manual.

Start Dragon Naturally Speaking.
When it completes the loading process, click "Activate Now" when prompted and then click "Activate Automatically."
Enter the serial number in the space provided and click "Generate Activation Key."
Copy the activation key into the activation text box and click "OK" to activate Dragon Naturally Speaking.
How to activate Dragon NaturallySpeaking without an Internet connection
http://www.spectronicsinoz.com/article/how-to-activate-dragon-naturallyspeaking-without-an-internet-connection

Dragon Naturally Speaking 11.5 FULL

If you already have a premium key, Click here

and we can assume your computer is running xp correct? If not, then you'll need the updated Dragon, naturally speaking

Dragon Naturally Speaking 10 has not been tested to work with web based e-mail. It's also the same thing with Dragon Naturally Speaking 11 regardless of any version. As a work around and fix for this, if you want to use it through on any web based e-mail is to use the Dictation box.
Here are the simple steps to access the Dictation box:
1.Make sure you have successfully loaded a working user profile. 2.On the dragon bar, go to tools and then go to "Dictation Box" 3.Here, you can start dictating e-mail messages and use the "Transfer" button to transfer text in AOL E-mail.
I hope this solves your current problem.

You may try contacting ther manafacturer to get a new one. They may even have a digital copy that can be downloaded.

HI,

Can you please let me know the make and model no. of your reciever.