Question about Video Game Consoles

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I have a new ps3.i am 45 and play maybe once a week.game is 5 months old.played yesterday for an hour and the screen froze.now any disk you put in it will not open.can you help???

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  • ibuygordon Apr 14, 2008

    i bought it at bestbuy online.can you return damaged products?

  • ibuygordon Apr 14, 2008

    where is the lens?sorry,don't know much about this...lol

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2 Answers

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  • Master
  • 385 Answers

Hello,
Maybe there is something wrong with the lens. Might need to get it cleaned.

Thanks,
Lolita

Posted on Apr 14, 2008

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  • Master
  • 1,447 Answers

Sounds like a burned fuse to me. Do you switch it off when you are not using it? well you can dismantle it then look for the fuse and replace it, but since you are still w/in the warranty period, might as well have it replace from where you bought it. Hope this help.

Posted on Apr 14, 2008

  • 2 more comments 
  • Edgar Allan Pagayona
    Edgar Allan Pagayona Apr 14, 2008

    You can, 30 day from where you bought the ps3 and 1 year from the manufacturer. call sony support line look for their number in www.whitepages.com

  • Edgar Allan Pagayona
    Edgar Allan Pagayona Apr 14, 2008

    heres the number for sony playstation support
    1-800-345-7669

  • Edgar Allan Pagayona
    Edgar Allan Pagayona Apr 14, 2008

    try this link as well to verify your problem then as a last resort call support line.

    http://playstation.custhelp.com/cgi-bin/...

  • Edgar Allan Pagayona
    Edgar Allan Pagayona Apr 14, 2008

    try this ok? cust lense is a part of PS3, in which is very expensive to replace and since if you are going to contact support line they might as you to do same steps so try the resolutions first then call them up:

    http://playstation.custhelp.com/cgi-bin/...





    pls dont 4get to rate solution, if you have questions dont hesitate to ask me ok?

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