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You need to use the supplied Sansa Media Converter program to convert your videos (and photos) to a format the Sansa can handle. If you've misplaced the SMC, you can download it here.
Sansa Video Converter is the first professional Sansa Media
Converter software. It will help you to convert video and audio files
to Sandisk Sansa compatible format, including MP4, MP3, WAV, etc. It
accepts a wide range of video formats - 3GPP, 3GPP2, ASF, AVI, DAT
(VCD), DivX, MOV, MP4, MPEG-1, WMV and Xvid, and output to Quicktime
movie supported by Sansa.
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