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Anonymous Posted on Jun 22, 2010

Epson status says cyan full, but will not print any blue on a test page. Magenta was stated as low - I have replaced this but this has made no difference.

  • Anonymous Jun 23, 2010

    Thanks for this Suasi, I did try removing and replacing all cartridges. Has made no difference.

    Perhaps need to clarify some things: -

    1) Its a laser printer - to my knowledge it does not have print nozzles.
    2) I have cleaned all serviceable parts according to the Epson Manual
    3) The printer utility shows all cartridges have toner
    4)All fitted cartridges are geniuine developer cartrides from Epson, apart from the Magenta I have just replaced. I have used both a Print Rite cartridge and Minolta compatible cartridge in the Magenta slot - both new and have the correct Epson Part No for 4500 prints size cartridge
    5) All cartridges are in the correct colour positions
    6) I have tried all available colour settings but cannot get cyan to print at all
    7) all cartridges are showing good coatings of the correct colour ink powder on their rollers

    Ideas:

    Do I try different printer drivers for my XP 32 bit OS?
    Do I buy a new cyan cartridge - it might be faulty although roller suggests not?
    Worst case scenario - EPSON C900 is faulty. I have bought it 2nd hand and I don't know how long it has been standing unused.

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  • Posted on Jun 22, 2010
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Go to the replacement wizard and follow it but just remove then return all the cartridges. after this perform nozzle check and cleaning an the preferences menu. this should work.
thanks.

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