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First of all make sure it is air tight! If it has a crack or a break in the seal its probably not going to do you any good anymore. Try washing it and rinsing with vinegar to remove any material that may be stuck in there or get rid of mineral buildup from steam and water over time.
Check the hose for something clogging it. It will be past the flattened area (by that I mean further from the steam cleaner). It sounds like something got stuck in the hose, and as the steam cleaner kept sucking on the hose, it caused the hose to flatten.
Check the water reservoir of the steam generator and look for some hairline cracks. Also a clogged tubing will likely to go back water on reservoir inlet water pouring. Once you found the cracks, seal it with epoxy just enough to fill the cracks. Thanks for asking.
If you have hard water, there will be a buildup of minerals where the rubber gasket on the water tank meets the steam chamber that is built into the sole plate. This will make the rubber gasket surface become hard and no longer seak to the team chamber, resulting in water leaking from the tank onto the outside of the iron.
If you are reasonably skilled with tools and have a Torx T20 driver, you can disassemble the iron and remove the rubber gasket between the tank and the steam chamber and soak it in vinegar to remove the mineral scale. First remove the three Torx screws visible at the rear of the iron and gently pry off the gray rear cover plate. This will expose two screws holding the rear end of the sole plate. Remove those two screws. Then gently pry off the stainless steel nose piece on the front of the iron; this is the curved piece that says "high precision" on it. This will then expose the screw that holds the front of the sole plate on the handle. Remove thqt screw. Pull the black connector at the rear of the iron off the two rods to which it is attached, and you can move the sole plate away from the handle. The rubber piece in the handle that is sort of oval shaped and about 2 inches long is the gasket that is probably causing the leak. Gently remove it and soak it in vinegar to remove the scale, and remove the scle from the round hole where it meets the steam chamber in the sole plate. .When they are clean, reassemble the gasket onto the handle and the sole plate onto the handle, connecting the electrical connections, and replace the screws, It is not simple, but it is doable.
the loss of steam is from usually from a barrier or o-ring or some sort of insulating material it has to be sealed because if it is not the the steam will not build up the pressure required for adequate cleaning power, try to seal up where the water is coming from, and yes you should be able to use something to get rid of the build up just make sure you rinse it all out so it wont mess anythng up and tap water is fine you will just get that build up from it cause of the chlorine and other products in tap hope this was helpful:)