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I have a major virus that keeps crashing my acer before I can do anything else. I was told by a friend that I just need to take off my important files and reboot it. Is this what I really need to do and if it is, how do I do it? Thank you.

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There are several ways to remove viruses without loading an OS.
I have an .iso I can e-mail you and you can burn this on a cd. this will allow you to boot from the cd and load anti-virus definitions before going into the windows OS.

Posted on Apr 14, 2008


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1 Answer

Can't do a system restore

Please contact acer and ask for operating system disk.

Jul 07, 2013 | Acer Aspire Computers & Internet


Factory Resotre is a saint

With about 90% of all major problems like viruses crashed soft ware etc.
the most simpliest way to fix them is a factory restore which with laptop and pcs since around 2008 and onwards has new been simplier.

with a dell press alt f9
acer repeatedly tap f11 through whole set up till high pitched sound
the rest are easy found through google

Warning this will wipe all information of the laptop/pc anything u want u must back up u cant save it anywhere where it wont be affected this is why its so afective for viruses as theres nowhere they can hide hope this helps

on Aug 11, 2010 | Computers & Internet

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My acer 5750 i7 keeps shutting down

The infected laptops encounter random shutdown problem until some maintenance activity is being performed on the system.

Two important things that you should do to fix a laptop which keeps shutting down are:

1- Scanning computer to eliminate malwares, spywares and the viruses from your laptop.

2- Repairing and cleaning Windows registry.

The registry errors, however, are the internal errors and can become a cause of system crashes and freezes.
For an instant fix use system utility tool Reginout.

WebRepOverall ratingThis site has no rating(not enough votes)

Dec 12, 2012 | Acer Computers & Internet

1 Answer

What's your problem?my acer computer keeps asking for administrter and won't let me download pictures or download anything

I think virus invade your computer.

If you do not want to lose data, you can reset windows password to log on, then clean computer .

And how to do, I recommend you use Windows Password Reset, I have used help my friends who lost windows password many times. It must can help you too.

Jun 07, 2012 | Acer Computers & Internet

1 Answer

My acer aspire one keeps crashing and ive only hadfor two days

Dear Friend,

After doing my own investigation regarding this issues I came to the conclusion that there is no only one explanation to the subject, in fact you might have to try several steps in order to fix the problem. I would like you to try this steps:

1- Scan your laptop for viruses by using any anti-virus of your choice. If you don't have one, simply go to and below you will have all the different brands available, some of them are free (AVG and Avira) or you can purchase Norton 360.

2- If your computer is running with Windows Vista or Windows 7 before booting, removed your battery then, boot up your computer. Once you are in right click on desktop > personalize > and scroll down where it said Windows Basic theme. According to Acer, Aero design witch it has to do with the cool design of the bar and special effect, can cause the computer to crash or turn off without reason.

3- Try replacing the RAM memory, located on the bottom in a special compartment. You can pulled out by removing one to two screw and the cover out.

4- Update your laptop BIOS and Windows Update. BIOS update can be found at the Acer website.

5- If none of this work....the issue might be with your motherboard...;(

I wish you good luck and hope that one of this steps helps you to fix the problem.


Nov 13, 2011 | Acer Aspire One PC Notebook

1 Answer

My computer has 38 viruses

save anything important to a disk or usb drive. restart your computer and press alt f-10, it will start the system restore process to reset your computer to factory settings...erasing whatever viruses you have. although im guessing you were told this by a anti-virus software company that loaded itself onto your computer and wants you to buy their software to get rid of the viruses..its a scam..they put the viruses there in the first place. once you reset your comp, you can go to and download avg antivirus free edition. that should take care of those kinds of things.

Mar 25, 2011 | Acer Aspire 3680 Laptop

1 Answer

Acer Aspire 5535-6608 crashing

This problem is due to a failing hard drive I believe. When the virus scan is working you get a clicking sound then it crashes. Clicking sounds from your laptop while running scans on the hard drive are bad. The first thing to do is to get your irreplaceable files backed up then contact a service professional to get the drive replaced. If it is a reputable service person they should be able to clone the drive over to a new drive with no major issues. Be sure to insist on your old drive back. Even though it may have issues, my guess is that you still have personal information you would not want someone else to get hold of.

Aug 07, 2009 | Acer Aspire 5535-5050 Notebook

1 Answer

I bought an acer laptop in Dec. 2008 and I brought it down to Edmonton Alberta to a computer Tech and he told me that the computer had crashed.

Did he say anything more than that? Like, how and what component had crashed? And most important, how much he was going to charge to fix it?
Gotta have more details than tha, before we can help you.

What model Acer Laptop? I got one in December of 2007and have had a blast with it.

Had to reformat it twice, but because of my own stupidity, not anything Acer had done.

They're making good equipment these days.

But (IMHO) be careful not to buy one that had been made by Gateway or eMachines, before Acer bought those companies and slapped their labels on the hardware!.

Jun 26, 2009 | Computers & Internet

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I need to reformat my dell dimention 8250. It crashed due to a virus and I can't even get anything but a black screen. I bought it from a friend who didn't have any of the cd's. Will I still be able to...

sure u can start from scratch to rebuild your system... Contact DELL tech support at 1800-624-9896.... & can ask them to send you the Cd's that are important to reinstall win XP & the important system drivers...

Jan 18, 2009 | Dell Dimension 8250 PC Desktop

1 Answer

Keep crashing

Maybe your computer was infected by virus, if the cd installer is still with your have it re-install back-up your important files copy it to a dvd or cd before it become worse were all your important files will be lost.

Jan 05, 2009 | Microsoft Windows XP Home Edition

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