Question about GN Netcom GN 9120 Professional Headset

Open Question

No Dial Tone

When I pick up the headset it lifts the receiver off of the phone itself, but there is not a dial tone. There is a dial in the back of the base, and if you turn it, then there is a dial tone. I checked all of the hook-ups, they are all properly attached, and I know that it is fully charged... What do I do?

Posted by on

  • troyster Jul 09, 2008

    I have the same issue with the exact same model - battery is fully charged and it lifts the handset but no dial tone

×

1 Suggested Answer

  • 1 Answer

SOURCE: Not getting a dial tone

try turning the nob on the back of the base.

Posted on Mar 07, 2011


Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

How to connect the planronics plx500 to the phone? what is the use of each one of the bottoms?


Unfortunately finding life on another planet would be easier than locating an ancient (electronic years) PLX-500 user guide. However, I happen to have one of those ancient writings (no, it wasn't in a cave at the Dead Sea), albeit a bit tattered and yellow, so I'll try and give you a rundown of it's various features.
The top buttons for headset/handset and mute, and listening volume wheel are pretty self-explanatory. Now let's talk about connecting the PLX-500 to your phone and the other amplifier features.
1) Disconnect the telephone handset cord from telephone base and insert the PLX-500 modular plug into the handset jack on the phone. You then insert the coiled handset cord into the back of the PLX-500 base (there's only one place it can go into).
2) Plug the cord from the headset into the jack in the front of the PLX-500.
3) On the back of the PLX-500 base there are two switches (1-2 and 3-4). These are used to configure your PLX-500 to your phone (most electronic single and multi-line phones, such as Panasonic, will use setting 1 and 4). You will have to configure the PLX-500 to your specific phone. Having connected your PLX-500 to your phone, put on your headset, press the headset button on the base, lift the handset of the phone cradle and listen for a dial tone. Adjust the switch settings until you hear the best dial tone.
4) Remember that your PLX-500 uses batteries located under a cover on the bottom of the base (some phones will work without your PLX-500 needing batteries, check configuration before installing batteries). Speaking of the cover, there is a small plastic screwdriver attached to it that you use for adjusting the volume of your microphone. That adjustment is located on the back of the PLX-500 base next to the configuration switches.
Hopefully this gets your PLX-500 up and running.

Good luck from Headsets Direct!

Aug 31, 2011 | Plantronics PLX500 Headset

1 Answer

On my new Plantronics S12 Headset System, I hear a dial-tone (through the headset) when I press the headset button, but when I remove the phone and begin dialing nothing happens. I also tried a test call...


Unfortunately, the phone does matter. The S12 is designed to work with office style phones where the handset is just the mouthpiece, all other features located on the base. My suggestion is to get a phone of that style (you can find inexpensive ones at Wally world) and connect the headset following the instructions on this link for the Plantronics S12.

Good luck from Headsets Direct!

Jun 10, 2011 | Plantronics S12 Headset

1 Answer

My s11 does not have a dail tone


Make sure that the S11's AC adapter is plugged in so that it has power. Check the compatibility setting on the left side of the base, the typical setting is number five, however you can try it on other settings to see which works better for you. And then you should get a dial tone when you lift the handset receiver off hook, and then you will have to hang the handset receiver up to end the call.

Good luck from Headsets Direct!

Feb 27, 2011 | Plantronics S11 Headset

1 Answer

Everytime i hit the blue button on the desk set i don't hear a dial tone in my head piece


Two things to remember. If you're connected through the handset jack, the handset (receiver) needs to be lifted off the phone to get a dial tone. Secondly, if you're connected through the headset jack, you may need to adjust the configuration dial (round dial on left-hand side of base) to make it work when the headset button on phone is pushed.

Good luck from Headsets Direct!

Aug 24, 2010 | Plantronics Voyager 500A Deskphone Adapter...

1 Answer

Dont know how to hook it up to phone...have S10A and S11 model plantronics corded headsets


Turn over the S11 base and insert the headset slot. This is at the top of the base. Remove the handset cord from your telephone base and plug into the handset jack (there will be a picture). Using the short cord that came with the S11, plug into the line jack on the back of your base and the other end into the slot on your telephone where you removed the handset cord. Plug the headset cord into the headset jack that is on your S11 base. Connect the the A/C power adapter to the S11 A/C jack and a wall outlet. Put on the headset. Press the handset/headset switch and pick up the handset off your telephone, set it aside to make calls. Slide the configuration switch (on the side of the S11 base) until you hear a clear dial tone.

Good luck from Headsets Direct!

Aug 24, 2010 | Plantronics (45647-04) for S10, T10, T20...

2 Answers

Have a 500 plantronics wireless headset/base, which are connected to either a meridian 2616 or 3903/04 and not able to get the dial tone on the headset (all cables are connected / move frecuency in the...


The Plantronics 500A base should be plugged into the handset receiver jack on the phone, not the headset jack. It could be that the headset needs to be re-paired to the base unit, or the lifter is worn out (if using one). If you manually remove the handset receiver from the phone, and you power on and activate the headset, does sound come through ? If so, it may be the lifter. Here is a link for the 510S / 500A user guide to troubleshoot, and also a link for the pairing instructions.

Plantronics Voyager 510S User's Guide

Plantronics Voyager 510S Pairing Guide

Good luck from Headsets Direct!

Aug 01, 2010 | Plantronics Voyager 500A Deskphone Adapter...

1 Answer

Plantronics CS55 requires lifting handset on phone


Please note that your hand receiver has to be off the hook when using the headset.

This is correct, additionally you can use a handset lifter accessory, such as the HL1 or HL10.

Subscribing Headset to Base:

The headset and the base unit are supplied subscribed to each other. However, if you wish to use a replacement headset with the base unit (or if you lose your connection to the base unit), then you must re-subscribe as follows:

1. Return the headset to the charging base.

2. Press and hold both the + and - buttons on the back of the charging base until the red light on the front of the base starts to flash.

3. Let go of both buttons. The red light should continue to flash.

4. Press the mute switch (black wheel on the top of the headset) straight down until a green light appears on the headset, then let go of the wheel, and the light should remain on the headset.

5. Resubscription is finished when the red light on the base is fully illuminated and the green light on the headset disappears.

6. Remove the headset from the charging base lift telephone handset/press headset button if not using a handset lifter. The headset and base should now be connected.

7. If this procedure does not resolve your issue to try a system reset.

May 28, 2009 | Plantronics CS55 Wireless Headset

2 Answers

Person on the other end receives a bad feed back when I am talki


This may be caused by a few things.

1. Check the configuration dial on the left hand side of the base to see if another setting works better. The recommended setting for most phones is 1.

2. Make sure your speaking (transmit) level is not too high. First, try lowering the volume on the telephone. If you still hear distortion, adjust the volume of the headset. The master transmit controls are the ABCD switch settings on the bottom of the base. A is the lowest and D is the highest setting. You can fine tune this setting with the Plus (+) and minus (-) buttons on the back of the base that are above and below the picture of the microphone.

3. Double check the battery has a full charge.

The Amber Charge light on the base will flash while charging and will stay solid amber when fully charged.

3 hours = full charge

4. Make sure the headset has been paired to the base.

Nov 28, 2008 | Plantronics PL-CS55 Wireless Headset

1 Answer

Headset has static


Perform a reset on the headset.  Hold down the mute button (the dial on the back of the headset needs to be pushed straight in), and at the same time hold down the call answer button until you see the green light on the headset blink a few times.  Release both the mute button and the call answer button.  See if it works now.  If it doesn't, try a re-subscription (should be available in the manual).

Oct 24, 2008 | Plantronics CS70 Wireless Headset

1 Answer

Plantronics cs55 problem


Turn on the wireless headset as soon as the HL10 lifter picks up the headset. Remember to press the call answer switch. A steady green light should come on the base and the wireless headset should have a small green blinking light on, on its side.

* Make sure your hand receiver is off the hook when using the headset. Also check that you hear a dial tone on the handset/hand receiver before turning on the headset.

Aug 04, 2008 | Plantronics PL-CS55 Wireless Headset

Not finding what you are looking for?
GN Netcom GN 9120 Professional Headset Logo

Related Topics:

66 people viewed this question

Ask a Question

Usually answered in minutes!

Top GN Netcom Radio Communications Experts

Steve Morris
Steve Morris

Level 1 Expert

23 Answers

bigdawg7299

Level 3 Expert

2437 Answers

Tom Chichester

Level 3 Expert

26149 Answers

Are you a GN Netcom Radio Communication Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...