When I pick up the headset it lifts the receiver off of the phone itself, but there is not a dial tone. There is a dial in the back of the base, and if you turn it, then there is a dial tone. I checked all of the hook-ups, they are all properly attached, and I know that it is fully charged... What do I do?
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Hi, I wasn't getting any dial tone through the GN9330, using the headset port on an iQ750. I finally found a headset polarity switch on the bottom of the phone. I changed it from "V" to "P" and fixed the problem.
Unfortunately, the phone does matter. The S12 is designed to work
with office style phones where the handset is just the mouthpiece, all
other features located on the base. My suggestion is to get a phone of
that style (you can find inexpensive ones at Wally world) and connect
the headset following the instructions on this link for the
Make sure that the S11's AC adapter is plugged in so that it has power.
Check the compatibility setting on the left side of the base, the
typical setting is number five, however you can try it on other settings
to see which works better for you. And then you should get a dial tone
when you lift the handset receiver off hook, and then you will have to
hang the handset receiver up to end the call.
Two things to remember. If you're connected through the handset jack,
the handset (receiver) needs to be lifted off the phone to get a dial
tone. Secondly, if you're connected through the headset jack, you may
need to adjust the configuration dial (round dial on left-hand side of
base) to make it work when the headset button on phone is pushed.
The Plantronics 500A base should be plugged into the handset receiver
jack on the phone, not the headset jack. It could be that the
headset needs to be re-paired to the base unit, or the lifter is worn
out (if using one). If you manually remove the handset receiver from
the phone, and
you power on and activate the headset, does sound come through ? If so,
it may be the lifter. Here is a link for the 510S / 500A user guide to
troubleshoot, and also a link for the pairing instructions.
1. Check the configuration dial on the left hand side of the base to see if another setting works better. The recommended setting for most phones is 1.
2. Make sure your speaking (transmit) level is not too high. First, try lowering the volume on the telephone. If you still hear distortion, adjust the volume of the headset. The master transmit controls are the ABCD switch settings on the bottom of the base. A is the lowest and D is the highest setting. You can fine tune this setting with the Plus (+) and minus (-) buttons on the back of the base that are above and below the picture of the microphone.
3. Double check the battery has a full charge.
The Amber Charge light on the base will flash while charging and will stay solid amber when fully charged.
3 hours = full charge
4. Make sure the headset has been paired to the base.
Perform a reset on the headset. Hold down the mute button (the dial on the back of the headset needs to be pushed straight in), and at the same time hold down the call answer button until you see the green light on the headset blink a few times. Release both the mute button and the call answer button. See if it works now. If it doesn't, try a re-subscription (should be available in the manual).
Turn on the wireless headset as soon as the HL10 lifter picks up the headset. Remember to press the call answer switch. A steady green light should come on the base and the wireless headset should have a small green blinking light on, on its side.
* Make sure your hand receiver is off the hook when using the headset. Also check that you hear a dial tone on the handset/hand receiver before turning on the headset.