HEADSET I am trying to use a headset with my phone, and I wanted to know if there is an easier way then having to lift the handset everytime? Does the "answer" button on the phone work in conjuction with my headset? HELP PLEASE!

Your solution will depend on what type of phone and headset you have. I have a Polycom 501 IP phone with a headset jack and a GN Netcom 9125. I'm not using the lifter right now, but I seem to recall that an easy way to make it work was to plug the curly cord of the phone's handset into the bottom of the base unit, so that the cord went from the base of the headset to the headset jack on the base of the phone.

I'm not finding manufacturer detail on this headset, only sales via Amazon, and it's dicey info at that.

So,I'm not certain this headset is compatible.  The only Mitel approved headsets are the Plantronics Polaris models.  These headsets fit into the headset port.  Such headsets require a headset button to be programmed and enabled on the phone to work.  When the phone rings, you will have to press the ringing button, to hang up, you will have to press the cancel button.

Other headset models may work, but require them to be plugged into the handset port and the existing handset will have to be plugged into it's unit.  Such units will require lifting the handset to answer the call and hang it up when completed.  Some such units have an optional lift kit.

I personally use a Plantronics Polaris "in the ear" model.  Plantronics web site has a config guide that will help you select a headset.
http://www.plantronics.com/us/configurator/default.jsp?use=Deskphone

good luck,
Mark

I'm sorry for being long on my answer here...
The bad thing here is that the CS60 is not a Mitel approved/supported headset. The only headsets that are approved for Mitel Superset or Mitel IP telephones are the Plantronics Polaris model.

BUT many other headsets do work with Mitel telephones. Since they are not "supported" by Mitel, you should contact the headset manufacturer for configuration guidance. Some have dip switches, or dials that need to be in certain positions to work with certain telephone models. This can be different from one phone to another.

Plantronics web site and their support people should be able to guide you to configuring this headset properly for each model phone.


How is the headset and handset connected? It sounds like the CS60 is connected to the handset port of the phone and the handset is connected to the CS60. When you go off hook with the handset, it sends the signal to the CS60 and depending on the switch on the CS60, it will send the signal to either the handset or the headset.

OR

The CS60 is connected to the handset port and the handset is connected to the headset port. To make the headset port work, you must have the CS60 connected to the headset port and the handset connected to the handset port. Set the phone to Headset mode.

The HL10 handset lifer is what notifies your headset that you have an incoming call. If you are using the handset lifter and are not receiving the 3 short beeps in your ear piece there are a couple different things that could be going on.
1. The internal microphone could have gone out on the lifter. This microphone is what sends the signal to your headset that you have an incoming call. If the microphone is working you will hear 3 short beeps in your headset.
2. If the volume is too low on your telephone, the handset lifter will not notify the headset of an incoming call, so try turning the volume up on your phone and see if that takes care of the problem.
3. The HL10 handset lifter ships with a ring detector that has a 2.5mm jack on one end and a small round microphone on the other end. This ring detector is intended for phones that do not have the speaker located under the handset. You could try plugging this into the back of the lifter and setting the microphone next to where the lifter is mounted on your phone. This might help pick up the sound of the phones ring tone.

If you are manually lifting your handset out of the cradle and sitting it to the side instead of using a lifter, then you will not receive the 3 short beeps in your earpiece to notify you of an incoming call.

Good luck from Headsets Direct!

Two things to remember. If you're connected through the handset jack, the handset (receiver) needs to be lifted off the phone to get a dial tone. Secondly, if you're connected through the headset jack, you may need to adjust the configuration dial (round dial on left-hand side of base) to make it work when the headset button on phone is pushed.

Good luck from Headsets Direct!

You can use a Plantronics S11 headset with a Cisco phone, however it is not the best compatible solution. To use an S11 with a Cisco phone, you have to make sure that you are plugging it into the handset receiver jack and not the headset jack. You will need to lift the handset receiver, set it off to the side, and then hang it up after each call. If you want a more compatible solution that you can plug into the actual headset jack and just press the headset button on the telephone to answer and hang up, then you would need one of the Plantronics "H-series headsets" with the Plantronics Cisco direct connect cable ( model 26716-01 ).

Plantronics 26716-01 cable

Plantronics H Series Headsets

Good luck from Headsets Direct!

You must turn the headset on and then search for bluetooth items on your phone. Once you are connected everytime you turn your headset on it will automatically connect to your phone as long as it is close enough. hope this helps

Please note that your hand receiver has to be off the hook when using the headset.

This is correct, additionally you can use a handset lifter accessory, such as the HL1 or HL10.

Subscribing Headset to Base:

The headset and the base unit are supplied subscribed to each other. However, if you wish to use a replacement headset with the base unit (or if you lose your connection to the base unit), then you must re-subscribe as follows:

1. Return the headset to the charging base.

2. Press and hold both the + and - buttons on the back of the charging base until the red light on the front of the base starts to flash.

3. Let go of both buttons. The red light should continue to flash.

4. Press the mute switch (black wheel on the top of the headset) straight down until a green light appears on the headset, then let go of the wheel, and the light should remain on the headset.

5. Resubscription is finished when the red light on the base is fully illuminated and the green light on the headset disappears.

6. Remove the headset from the charging base lift telephone handset/press headset button if not using a handset lifter. The headset and base should now be connected.

7. If this procedure does not resolve your issue to try a system reset.

You can solve this by connecting your phone inline.
On the back of the phone where the phone handset plugs into, plug one end of the jabra headset wire & connect other end to the 2nd position (marked by phone & handset). Now plug the handset wire from Ip phone to the 1st position (marked by handset) in the jabra headset. Now you are good to go.

When the phone rings lift the phone handset and answer it with your jabra headset. You can't use jabra with 7941 without lifting the handset on phone.

It requires a headset key to be programmed in Memory Block 4-12 as a type of Feature Access Key in order for the jack underneath the phone to work. Then you just press the button to speak via the headset.