Question about Sony Grand WEGA KDF-42WE655 42" Rear Projection HDTV

2 Answers

Recall? Let me get this straight. You contacted Sony and found that there is a recall on these TV's through Dec 2008? You actually had a repair done and Sony covered it? I bought mine through Sears too, Dec 2004

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  • Uxzel Jul 27, 2008

    Have Sony Model KDF-42WE655. Picture just died and red lamp light started flashing. What replacement lamp is needed? Notice there is some discussion of a recall on this model. Why?

    Have not done anything yet

    Have enjoyed the television for almost four years now. How easy to replace lamp?

    David J. Hess
    dmahess@tds.net
    .


  • Anonymous Jul 30, 2008

    We bought our television in Feb. 2005 and the picture is almost completely covered in blue spots. We also have trouble getting the television to turn on and off, it blinks the light and takes forever.

  • anye11 Aug 04, 2008
  • alienfam Aug 09, 2008

    We purchased our 37 inch Sony Wega from Sears less than 3 years ago... Suddenly when you turned the TV off... you couldn't turn it back on.. we have the same stupid light flashing and can't turn the TV back on... I thought Sony was a good brand that you didn't have to worry about... I know now and I don't think I will ever buy Sony again..... This problem I now can see is common, which most likely means factory defect and I phoned Sony and they won't do anything..... Does anyone want to purchas a 150 lb paper weight?

  • Anonymous Aug 13, 2008

    Sony KDFTV Grand Wega 55in

    TV turns on fine. After a few moments th e green light begins to flash , TV turns off light continues to flash, then TV comes back on. This continues until I can't take it anymore and turn it off frustrated. Help

  • mrmanibusan Aug 16, 2008

    Exact problem. Lamp light "red" keeps flashing.  Now TV won't turn on.  Need help.  What do I do? 

  • Rich Robinson
    Rich Robinson Dec 30, 2012

    Recall on my 55 inch and they would not honor the recall.They tried to sell me a new tv at cost. later to find out it was recalled as well for reports of catching fire.Mine also has bad optical block.I will never buy sony again.Tv only lasted a year now I have splothces and pink bar on top of screen and blue on the bottom.Kinda PO$$$$?

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2 Answers

I think Sony will cover this for you regardless of when you bought it. Call SONY customer service and I think they will make this repair at no chrarge

Posted on Jul 27, 2008

  • frank fowler Nov 20, 2011

    do kwow the web site for sony recall

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I really need some help with what/who do I need to contact to resolve the problem. My light bulb went out first and now the Light Engine is going out. Causing a blue screen bar screen in the bottom half of my TV and little blue dots everywhere on the TV. I have the 60' Sony Wega Model

Posted on Jul 27, 2008

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1 Answer

Green screen


Some of these sets there is a recall and free repair with light engine issues which it sounds like you have.

Contact either a local Sony authorized dealer or Sony via the internet or by phone.

Mar 07, 2012 | Sony KDS-60A3000 60" HDTV

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We replace the lamp bulb in 3/09 and have had a green, yellow tint ever since...it has grown steadily worse. Can this be fixed? Also, our model no. is: ( KDS-5A2000) (Serial No. 9900354 Dec. 2006)...We...


The Optical Block is the problem Sony has has a major issues with them. It may still qualify for a recall where Sony will pick up the tab for repair as if it was a warranty repair. From the manufacture, you have a 1 year parts and labor warranty. If you had purchase a extended warranty, you will need to go back to the place of purchase to get it taken care of. It will only get worse.
To check with Sony if it qualifies as recall call 1800-222-SONY. It would be good also to give them both the model number and serial number.
I hope this helps,
Skyassoc

Dec 12, 2010 | Televison & Video

1 Answer

Picture has too much green


Hello.
Unfortunately you have problem with optics block.
It is a very common issue.
Sony had issued recall for these units. But some of the recalls already expired.
I would recommend you to contact Sony in recall warranty coverage information.
If it is out - repair is somewhere around $600-$800 and it is not worth of fixing.
Regards.
Russ.

Dec 01, 2010 | Sony KDS-60A2000 60" HDTV

1 Answer

I have a sony tv kds-r50xbr1 first the color was green and now there is no picture at all.. flashing red light that says lamp


I HAVE THE SAME TV...OPTICAL BLOCK IS OUT, THEY HAD RECALL EXPIRED JUNE 2008. CALL SONY AND RAISE HELL, OTHERWISE IT IS 1000.00 TO FIX

Feb 23, 2010 | Sony Televison & Video

1 Answer

Sony lcd projection tv picture has a greenish tint, replaced projection bulb with new one, picture is still green


this is caused by the optical block going bad and needs replaced sony had a recall for this problem though i think it is over you could contact sony customer service to see if they could help this repair is expensive

Jan 27, 2010 | Televison & Video

2 Answers

Projection sony tv is yellow


Most likely it is the Optical Block. It has been a issue for most of the Sony LCD Rear Projections manufactured over the last 6 plus years. Your Model may still Qualify as a factory recall. What you need to do is to get in touch with Sony's Customer Service at 1800-222-SONY and see if it does Qualify.
If not, it is a expensive repair costing 1200.00 to a 1500.00.
I hope it still does Qualify for a recall,
Skyassoc

Jan 07, 2010 | Sony KDS-R60XBR2 Television

1 Answer

Blue tint on bottom of screen


I have the same KDF60XS955 sony and have the same problem. I called sony customer support and was told there was a recall on the optical block for this tv. But the recall ended in Dec. of 2008. I was upset that they did not call or send out a notice to me. They should of had my information because I had a different issue that they sent someone out to fix a few years ago. They said it was an expensive fix, like over 1000 dollars. Instead of fixing it they offered me a deal on a smaller tv, a 52 inch sony. I could buy that one at a discount which is about 1100 dollars. I told them that I thought that was the worst deal I have ever heard of. Why would I spend about 4000 dollars for a tv 4 years ago only to be told that I could buy a smaller one today for 1100 dollars more. I said if I bought that 52 inch tv today, what would happen 4 years from today, am I going to be offered an even smaller one for more money again? I thought I was buying a top of the line tv back then, I only wished it would have lasted longer than this. Not happy!

Mar 16, 2009 | Sony KP-46WT500 46" Rear Projection...

2 Answers

Owner of Sony KDFE60A20 set. Worked great for 5 years, then picture started cutting in and out. Picture was clear as a bell when on, but would only stay on for a minute, then go off for a minute. Repairman...


Limited Extended Warranty for Certain 2003 and 2004 Televisions Exhibiting Warping of the Lamp Access Door Posted: 04/17/2008


  • 2003 Models: KF42WE610, KF50WE610, KF60WE610, KDF60XBR950, KDF70XBR950
  • 2004 Models: KF42WE620, KF50WE620, KDF42WE655, KDF50WE655


It has come to our attention that a limited number of Grand WEGA rear projection televisions (models listed above) may exhibit warping to the lamp access door. In rare cases, some additional components may also become damaged as a result.

Sony would like to assure its customers that this issue has been evaluated extensively and that there are no product safety concerns caused by this issue.

As part of our commitment to quality, Sony will reimburse owners of eligible models in the United States who paid out-of pocket expenses on or before May 9, 2008 for an estimate or repair service related to this specific lamp door issue. To receive reimbursement, please follow the exact directions on the claim form for reimbursement; all claims must be postmarked by August 31, 2008. See the claim form for complete terms and conditions.

Additionally, through March 31, 2009, Sony will repair the lamp access door and any other components damaged as a result at no charge for any of the covered televisions. Customers who experience this issue should contact Sony at (888) 649-7669 to schedule a repair. Sony will only provide free repair to covered televisions that exhibit this specific condition.

All other terms of the Sony limited warranty continue to apply. Sony utilizes a network of hundreds of qualified independent third-party servicers to perform in-home television warranty service. Sony, through its Authorized Servicer Network, will repair your set within 30 days of your initial contact. For diagnosis, warranty service, or if your set is not repaired within 30 days, please contact Sony at (888) 649-7669.

good luck though cause if its the blue blob they wont and as I have a kdf42we655 and just took it apart and cleaned it all out all I see wrong is something with the yellow prism lens so all I would need to fix my tv is the little snap on piece that has the blue, red and yellow prism on it.........not the whole optical engine that costs as much as a new tv............

Feb 25, 2009 | Sony Grand WEGA KF60WE610 60" Rear...

1 Answer

Sony kdf50e2000


id ask for the money back on the tv since its covered by the ext warranty.if they only want to fix it one time knowing it will do the same thing again they should take the tv back and refund your money instead of trying to make you buy another tv from them.there is also the better buisness bureau you can report them to to get a refund if nothing else helps.i would not settle for either of the deals they are tring to offer, if they had a recall on the set they should have notified you of that so you could return the tv then and not have this problem now. tell them you simply want to return the tv for a refund since it has the recall and buy another tv other than sony

Jan 22, 2009 | Sony Grand WEGA KF42WE610 42" Rear...

3 Answers

Blue light from corner


I've resolved the problem on my own (see all comments to original posting). However, I still don't know why the lamp indicator LED never lit up...

Oct 01, 2007 | Sony Grand WEGA KDF-50WE655 50" Rear...

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