Question about Acer Aspire 3000 Notebook

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Failed to load

Hi get this message everytime i bootup. failed to load ctconfig.dll check that it is in directory How do i fix this usally i just hit cancel and everything seems ok.


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Hello ebrnic1

(01) Boot into Safe Mode and see if the problem persists. I suspect it will not.

(02) Perform a "Clean Boot" and boot into Normal Mode. (see HERE for how to perform a "Clean Boot")

(03) If it boots in OK (w/out the missing DLL error), then there's something trying to load that is unable to. This can be for a number of reasons. But 1st....

(04) Do you have a Zen Micro? If you do, re-install the drivers for it and see if the problem goes away.

(05) If you do have a Zen Micro but the problem persists after reinstalling its drivers, try "registering" the DLL.
(A) Click on START
(B) Click on RUN
(C) type in the RUN box (verbatim):
regsvr32 CTConfig.dll

Please, post back here w/ your answers, observations or any other questions or comments you have.

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Thank you,
BJ @:)

Posted on Apr 14, 2008

  • B Joan Rapier
    B Joan Rapier Apr 17, 2008

    Hello ebrnic1

    How did it go? Did the information and link I (or any of the other experts who contributed) provided you with enable
    you to to clear the missing DLL error?

    I DO hope that is the case. :) If it isn't, please, post back here and we'll continue to work w/ you.

    it is the case, would you kindly take just a moment to reward our efforts at
    helping you w/ a FIXYA rating for each correct "solution" or solution that lead you to correcting the issue? We would be very grateful for your kindness and the show of appreciation.

    Thank you once again for using FixYa! Have a beautiful day.

    BJ @:)


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Do you by any chance own a Creative Mp3 player? If so, reinstall the drivers for it. This is a part of Creatives software, normally for MP3 players, but they could have put it into other drivers as well like webcams etc.

Boot the computer in safe mode if you cannot start it normally.

Wait until the initial laptop screen vanishes, then start pressing F8
A Windows Startup options screen will appear
Select Safe Mode and press enter twice
Windows will now load into Safe mode.
Go into Start - Control Panel - Add Remove Software
Uninstall any Creative software you have and restart Windows.
When the laptop first shuts down, Unplug any Creative USB devices, webcams, Mp3 palyers etc.
Once Windows boots normally, reinstall the software.

Posted on Apr 14, 2008

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It seems you have some Creative products on your lap and you have uninstalled it or it got currepted. But your registry still have the registration for CTCONFIG.DLL.

So, if you have any software from creative then please re-install it.

  • If you need not to use creative product, then
  • goto Start -> Run
  • type cmd and press enter
  • This will open command prompt
  • at command prompt jut type the following (asuming that you have Creative ZEN Media).
  • Regsvr32 /u C:\Program Files\Creative\ZEN Media Explorer\ctconfig.dll
  • it will un-register the ctconfig.dll entry and message will be disappear.

Please post your feed back in add a comment.
If any problem just Ask me

Posted on Apr 14, 2008

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