Probably operator error. Make sure the machine is threaded right, make sure the bobbin is threaded properly, change the needle.... even though you think the needle is sharp. Make sure you are using the right thread. If you have bargain thread, throw it out. Use Coats & Clark, which is still reasonably priced. My friend has a lower end Singer that was acting up ... loose threads on the bottom of the fabric, which means upper tension .... we did the simple thing of changing the thread. It worked, and the machine is sewing beautifully.
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