I---YOUR HOPPER COULD BE BAD, THE HOPPER DRIVE BELT COULD BE WORN OUT, IF ITS THE DEVELPOER THEN YOU NEED TO CHANGE YOUR DEVELOPING ASSY. YOU NEED TO BE MORE SPECIFIC WHERE IS THE TONER GOING ON THE TRANSFER ASSY. OR THE GROUND HOW ABOUT YOUR QUALITY
A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones). click here to download the app (for users in the US for now) and get all the help you need. Good luck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
This is an error for the Drum units. The E020 is for toner concentration, the " 01 " is for Magenta and the " 81 " is for the concentration in the developer unit for the window sampling is below 70. Best thing to do is replace the Magenta Starter and do an initialization procedure in Service Mode. Better left to a Tech.
first check this site for the error codes.
The error code E020 refers to a density problem with one of the Drum Units.
ur hopper motor has jammed and it is not allowing the toner to go to the developer just open the hopper motor and put it into the developer or remove the connecter attacted to the developer. it will work . there is a gear actually on the motor which breaks.
So the only sol. is to replace, if it is under warranty caontact the customer care..
Dont forget to rate me as fixya..
The developer has deteriorated. • The developing cylinder fails to rotate. • The developing assembly is not locked. • The toner concentration (patch detection) sensor is faulty. • The developer inside the developing assembly is faulty. • The toner level sensor is faulty. • The concentration sensor is subjected to stray light (no cover, front cover open). • The photosensitive drum has deteriorated.
In error code E020-0481, means that the problem is in black developer. So I would first try to replace Bk developer, check the developer station for malfunctions ( broken gears, broken developing roller bushings,... ).
The toner concentration sensor is faulty.
The developer inside the developing assembly is not stirred properly.
The sensor is subjected to stray light (no cover, front cover open).
The photosensitive drum has deteriorated.
Did you change the Magenta stater/ developer? A E020 code is saying that the toner desity is low. Try replasing the developer and run the ATDC for Megenta and see if that helps. You may have a problem with the developing ass'y it self. You may be able to take another colors dev. ass'y with the hopper open and see if the code goes away. The sub code 0124 means that it is the Magenta dev. ass'y