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Bose wave music system multi-cd changer

My bose (refurbished and a christmas present 2007) - wave music system multi-cd changer provides me with disc error information and refuses to eject the disc - what can be done to correct this

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  • hrlg May 09, 2008

    have the same issue

  • tski01 Nov 25, 2008

    I have the same issue! I only use the multi cd changer once. I have not played it for more than an hour total. Now that I bought a bunch of CD' and put them in the changer, all I get is "Disk Error" and all it just makes a lot of noise and the CD's are stuck in the unit and won't come out! What a waste of money this thing was!

  • celenski Dec 19, 2008

    Very similar problem, the multi-disc changer will not play discs nor will it eject any discs.  It keeps making servo noises and then switching from normal display to just "Changer."  Unplugged the unit as suggested in the manual troubleshooting guide, but this did not solve the problem.  The unit is only 2 years old; the warranty is for one year but I believe that as expensive as this thing is it should be problem-free for several years.  I'm ready to call Bose customer service to find out what I need to do to get this thing fixed.

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4 Suggested Answers

  • 1 Answer

SOURCE: i have a Bose acoustic

I called Bose service. Jason said to unplug for 1minute then plug back in. If the changer does not reboot and operate properly....you call Bose service. They will exchange your cd changer for a new one.
$75 plus tax and return your cd's to you. They will give instructions for the exchange when you call.

Posted on Oct 31, 2008

  • 23 Answers

SOURCE: Bose Wave Music Sys & 3 CD Changer

I have had a few of these come to my shop. The gears jump out of timing causing the cd lift to jam or become unalligned. The unit will probably have to be disassembled to get the CD out or have it serviced.

Posted on Mar 18, 2009

  • 1 Answer

SOURCE: Bose multi cd changer wont work, reads "Disc error"

I think there may be a problem with the system (defective parts) - I, too, am having this issue. I am going to contact the BBB - maybe if enough of us complain we will get a recall. To file a complaint:

http://www.bbb.org/boston/business-reviews/department-stores/the-tjx-companies-inc-in-framingham-ma-97/

Bose
PO Box 9168
The Mountains
Framingham, MA 01701

Posted on Nov 03, 2009

  • 23 Answers

SOURCE: I have a bose wave

Hi, The cd disc is not in his place inside the multichanger, you must open the appliance and try to take out the cd without forcing, otherwise you wil brake the mechanical system,
after this the system will work well.
Thanks.

Posted on Jan 30, 2011

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1 Answer

How can I manually remove a disc in the bose wave changer


This would be best left up to a repair shop, unless the fate of the Bose is not an issue. :D

Jul 27, 2014 | Bose Wave music system Multi-CD Changer...

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I have the same problem with Peggy, I checked all the connection, and still, no lights on the changer, does not play nor ejects..please HELP, Nona


It is now time to get BOSE to stand behind their product- they sure charge enough for their product. Call them and complain and don't let
them off the hook. Tell them you will place complaints against their product on the internet. I bet there are some there now.
This is why I do not buy any of their stuff.

Dec 06, 2012 | Bose Wave music system Multi-CD Changer...

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Wave Music system Multi-CD Changer


The unit has a power supply problem, no user servicable parts inside. Bose uses a thermal fuse built into the power transformer. Take unit apart and check for connection issues first, then look for a possible fuse, if none exist chances are it is in the power transformer, contact Bose for service.

Sep 02, 2012 | Bose Wave music system Multi-CD Changer...

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HAVE A bOSE wAVE MUSIC multi changer disc will not play


The laser pickup unit [Optical Pickup Unit] is faulty. Bose uses a special type. You can't get it from open electronic spare part market. It is best to get this set repaired by the authorised service center for bose at your town.

Apr 20, 2012 | Bose Wave music system Multi-CD Changer...

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