Question about Brother MFC-7820N Laser Printer

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GREMLIN POSSESSED!! received fax error causing endless pages of arrows

Received a fax on Fri April 4th, somehow error occurred that made pages and pages of arrows- went through entire paper supply. Monday we stopped the machine, unplugged it repeated times and every time we started it again, got arrows. Unit will not allow MENU access, pushing stop or cancel does nothing. Read in manual that memory remains for up to 4 days in case of power outage so we left it unplugged for the entire week. This morning, we plugged it back in and out came more arrows. HELP.

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  • 62 Answers

Switch the machine off. hold the menu button in and switch the machine on while holding down the menu button.
the machine will boot in service mode enter 91 the machine will init., then press 99 the machine wil start-up normally

Posted on May 11, 2008

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Posted on Jan 02, 2017

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ECM error message


Noise in the phone line, or low signal strength during fax transmission can result in fax failures. Noise or poor signal strength can cause a partial or complete loss of fax information during transmission. When Error Correction Mode (ECM) is on, the receiving fax machine checks the fax information for errors during reception. If the receiving fax machine detects an error, the receiving fax requests that the sending fax resend the information. Resending all or part of the information can make transmission times longer, but helps improve the quality of the received fax.
If the phone line quality or signal strength is extremely poor, sending a fax can fail. Turning off ECM can improve the ability of the product to send a fax successfully when the phone line quality is poor. However, the image quality of the received fax might be poor.
If ECM must be off to send faxes successfully, have the telephone service provider check the phone line quality. For an HP Fax, turning off ECM from the control panel does not necessarily mean that fax transmission will not use ECM. Fax products use ECM as follows.
  • All faxes sent in color use ECM.
  • All faxes sent at the highest transmission speed use ECM.
  • The ECM setting affects only sent faxes, not received faxes.
Enabling or disabling Error correction mode (ECM)
  1. On the product control panel, press the Menu button (c01743394.gif ).
  2. Use the arrow buttons (c01073166.jpg ) to select Basic Fax , and then press the OK button (c01335940.jpg ).
  3. Use the arrow buttons (c01073166.jpg ) to select ECM Mode , and then press the OK button (c01335940.jpg ).
  4. Use the arrow buttons (c01073166.jpg ) to select On or Off , and then press the OK button (c01335940.jpg ) to confirm the setting.
  5. Press the Back button (c01496476.gif ) twice to return to the main screen.

Mar 06, 2014 | HEWLETT-PACKARD HP 2140 Fax

1 Answer

I have an HP 8500A printer/scanner/fax. Everything works but the fax. I can receive but I can't fax out. I get error 348, 321 & 358.


Hello and Welcome to FixYa!

Sir/Ma'am these error are basically due the Communication error of Receiving/Remote Machines. But each error shows different meaning.If during fax you receive the Error 348 then it may be because of several reasons like:-
  1. The remote machine failed to respond to a fax command from the local machine because the connection was interrupted. These errors can occur if the phone lines in the area to be faxed are old or there is noise,Other reasons can include power outages and other power-related problems.
  2. When The call-waiting service can cause this error or the remote user pressed the Stop key while the reception was in progress.
You can solve the Error 348 by the following
  • Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
  • Disable ECM. Errors might still occur, and might result in a degraded image quality on the received page. However, the ability to send the entire document will be improved.
  • Try sending at a lower transmission speed.
If during fax you receive the Error 321 then it is because of:-
  1. There was a communication error with the receiving fax machine due to poor telephone line conditions.

You can solve the Error 321 by the following:-
  • Set the receiving machine to receive at a slower transmission speed
  • If the session fails after sending several pages of a large document, resend the document as several smaller documents.
  • Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.

If during fax you receive the Error 358 then it is because of:-
  • The remote user pressed the Stop key, causing the session to be terminated.
  • The remote machine encountered a system problem such as no paper or a paper jam. This prevented the fax from receiving any more pages, and caused it to terminate the session prematurely.
  • The call-waiting service can cause this error. The click, heard for an incoming call, is actually a momentary disconnect of the line.
  • The remote machine encountered an incompatible feature causing it to terminate the session.

You can solve the Error 358 by the following:-
  • Configure the remote machine for document reception by clearing any paper jams, loading sufficient paper, and clearing any other error messages.
  • Configure the local fax machine to use a slower reception speed.
  • Enable or disable the ECM setting.

I hope this solution helps you and you have clear picture in your mind.

Let me know if you have any confusion in your mind


Sir/Ma'am, Your Rating as Five Stars for this solution and Words of appreciation as Feedback for me will be really esteemed
Thank You for taking my service

Concerned: Muhammad Uzair Team : FixYa

Dec 05, 2011 | HP Photosmart 2710 All-In-One InkJet...

1 Answer

We have a receiving problem with our HP Color LaserJet CM2320nf . The exact issue is that, sometimes the machine is unable to receive a fax with any number of pages from different senders Also, the...


Error Code 223 (ECM error)

The receiving product has been unable to receive an entire page even after multiple attempts to rereceive the parts of the page that contain errors. This is usually due to extremely poor line conditions.

1. Reattempt the fax reception at a different time when telephone line conditions have improved.
2. If the error persists, disable ECM. Errors may still occur, and may result in degraded image quality on the received page. However, the ability to receive the entire document will be improved.


Error Code 420

V.34 negotiations have failed from the originating product during phase four, which occurs after V.8 and before the first T.30 frames are exchanged. Compatibility problems have been observed in this area when sending to non-HP units.

Reattempt the fax transmission at a different time when telephone line conditions have improved.

Error Code 421

V.34 negotiations have failed from the originating product during phase three, which occurs after V.8, before phase four, and before the first T.30 frames are exchanged. Compatibility problems have been observed in this area when sending to non-HP units.

Reattempt the fax transmission at a different time when telephone line conditions have improved.

Jul 20, 2011 | HP Laserjet CM2320nf All-In-One Color...

2 Answers

Hi my HP printer fax was working fine but now I am getting a 351 error message I rang the fax print test and everything seemed fine there


    1. On the product control panel, press the setup button (c01661990.gif ).
    2. Use the right arrow key (c01661991.jpg ) to select Advanced Fax Setup , and then press the OK button (c01335940.jpg ).
    3. Use the right arrow key (c01661991.jpg ) to select ECM , and then press the OKbutton (c01335940.jpg ).
    4. Use the right arrow key (c01661991.jpg ) to select Off , and then press the OK button (c01335940.jpg ).
    5. If the ECM is off try turning it back On
    6. Check All these other settings
    7. Press the Setup button c01661990.gif Go to Advanced fax settings and check if the Fax speed is set to medium

          Oct 24, 2010 | HP Officejet 6500 Wireless All-in-One...

          1 Answer

          We keep getting an error code 344* when we are trying to transmit a fax. What can we do to fix this?


          Error 344 means :-

          The remote machine has failed to respond to a fax command from the product because the connection is interrupted.
          The remote user has pressed the Stop button while the remote machine was receiving.
          Under rare conditions, incompatibility between the two machines can cause the remote machine to simply abandon the call.

          Solutions :-
          1. Attempt to send the fax again when telephone-line conditions have improved.
          2. If the fax session was using error correction, disable ECM.
          To disable ECM Press :-
          1. Press Setup .
          2. Press the Down arrow (c00326489.gif ) repeatedly until Advanced Fax Setup displays.
          3. Press OK .
          4. Press the Down arrow (c00326489.gif ) until Error Correction Mode displays.
          5. Press OK .
          6. Press the Right arrow (> ) until either OFF or ON displays.
          7. Press OK .
          8. Send another fax to verify that the ECM is enabled or disabled.
          Check the Phone Cable connected with the printer.
          Make sure the Cable should be connected to line 1 port at the back of the printer and it should be going directly from the printer to the wall jack and not to the Serj protector.

          Try to print a fax test page.
          1. On the control panel of the product, press the Setup button (c01361401.gif ).
          2. Press the Right Arrow button (c01185072.jpg ) to select Tools , and then press OK .
          3. Press the Right Arrow button (c01185072.jpg ) to select Run Fax Test , and then press OK . The product displays the test results on the control panel display and prints the Fax Test Report.
          Now Do this :-
          1. Send a one page black and white text fax to 1-888-hpfaxme (1-888-473-2963).
          2. When your fax is received by the HP Test Fax Service, we will generate a return fax to you within five minutes confirming that we received your fax. This verifies that you can both send and receive a fax with your fax machine.
          If you do not receive a return fax within 5-7 minutes, there may be a problem with the setup of your fax machine. Consult the user manual that came with the product for proper setup and configuration. Try the above steps and let me know if it works for you.

          May 10, 2010 | HP OfficeJet 7310 All-In-One InkJet...

          2 Answers

          Comm error 252


          Hi,

          The comm error 252 occurs due to,

          • Telephone line conditions were too poor to receive a fax.
          This error can be rectified by

          1. Reattempt the fax reception at a later time when line conditions may have improved.
          2. Configure the machine to start reception at a lower speed.
          3. If the local machine successfully received several pages of a larger document, ask the remote user to transmit the document in several smaller parts.
          ENJOY! RATE THIS SOLUTION

          RNJ VINOD KUMAR

          Jul 15, 2009 | HP LaserJet 3050 All-In-One Printer

          1 Answer

          HP 1010 fax - only receives first pages of a fax


          Do you have DSL, or any other type of digital phone line.

          Usually this is caused by a "noisy" phone line; some sort of interference.

          Sep 23, 2008 | HP 1010 Plain Paper Inkjet Fax

          1 Answer

          Error 350


          Error 350 means...
          The remote machine has failed to respond to a fax command from the local machine due to the connection being interrupted. These errors can occur if the phone lines in the area to be faxed are old or there is noise (static on the phone line). Other reasons can include power outages and other power related problems.
          OR
          The call waiting service can cause this error. The click, heard for an incoming call, is actually a momentary disconnect of the line.
          OR
          The remote user has pressed the Stop key while the reception was in progress.
          OR
          Under rare conditions incompatibility between the two machines may cause the remote machine to simply abandon the call.

          Try this solution...
          *Re-attempt the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
          *Disable ECM. Errors may still occur, and may result in a degraded image quality on the received page. However, the ability to transmit the entire document will be improved. (To turn off the ECM, simply press the setup button on the pritner, use the right arrow and select advance fax setup on the options. Press ok under advance fax setup. Use the right arrow and select Error Correction Mode. Press ok and select Off.)
          *Try sending at a lower transmission speed. (To lower the transmission speed. Press the setup button, go to advance fax setup. under advance fax setup, look for Fax speed. change the fax speed to slow)

          After you have done the T/S, try sending a fax again.
          Hope this would resolved your issue.

          Aug 26, 2008 | HP Officejet 5610 All-In-One InkJet...

          1 Answer

          Canon i-sensys fax-L100


          The machine keeps in memory only reports of faxes sent or received until the page is full.When the report page is full, the earliest fax is removed to make way for the most recent. Therefore if you sent enough faxes after 4 Apr 08 to fill a page, there will be no record.

          Aug 18, 2008 | Canon FAX-L1000 Plain Paper Laser

          1 Answer

          Laserjet 3330 is resulting in fax Comm Errors 327, 232, 442, 356, 421 Comm Error 327 is always with fax # 780.467.6516. i can not fax to this number and when i receive from it, it always prints a Fax...


          232-A communication failure has occurred between the two machines.
          327-*Reattempt the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
          356-The remote user has pressed the Stop key, causing the session to be aborted.
          442-An error occurred during transmission after one or more partial pages had been sent. The transmitting machine was unable to restart the control channel (handshaking) before sending more data. This error typically occurs when the receiving fax disconnects after receiving part of a page but can also occur if the receiving fax is using a fax format that is incompatible with the HP fax machine (usually during color faxing).

          Aug 15, 2008 | HP Computers & Internet

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