Question about Computers & Internet

1 Answer

I have new Hp photosmart C4385 all in one scanner, printer, copies. The printer was initially onstalled. Working w/ wireless HP pavillion. It print & copies fine. Scan does not work. When I enter 'scan' error message: 'USB or wireless not connected'. Yet it is connected. Also, can't find :'HP digital Imaging Monitor' ICON in program list & in lower right screen tray. Respond to jberg328@aol.com

Posted by on

  • Anonymous Nov 23, 2008

    Same problem - anyone have a solution?

×

1 Answer

  • Level 1:

    An expert who has achieved level 1.

    Corporal:

    An expert that hasĀ over 10 points.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 12 Answers

I had a similar problem recently... You have to actually install the scanner software. You probably only installed the print drivers, but not the scanner software. If you don't have the CD handy, go to www.hp.com/#Support. In step one select "Download drivers and software (and firmware)". In step 2 enter your model number (photosmart C4385) and then press "go". It will lead you to a page to select your operating system. Follow that link to download the entire CD (large file).

When you are installing the software, make sure to install the scanner software too.

John Lox

Posted on Nov 23, 2008

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Why won't my HP Photosmart 5510 copy?


first you confirm scanning is working or not if it is working fine there is no issue with printer, if it is not working problem found with scanner assay you need to contact hp service center....

May 04, 2014 | HP Photosmart 5510 Wireless e-All-in-One...

1 Answer

My wireless photosmart C4385 won't let me scan. It's worked in the past and now it won't. It says "USB or wireless not connected." How do I fix this. If it has something to do with my network, please tell...


try doing a copy from the printer it copies fine then its a sotware issue and if it does not copy its a hardware issue
if its a hardware issue please go to the following website and try the steps :
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01718925&cc=us&lc=en&dlc=en&product=3651156
if it copies fine try the steps from the below mentioned URL :
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01843437&cc=us&lc=en&dlc=en&product=3651156
hope this should resolve the problem

thanks
hamid

Feb 18, 2010 | HP PhotoSmart C4385 All-in-One Printer

1 Answer

Got HP R 80 scanner but lost the disk to install


You can download a copy of the drivers at the HP website:
http://welcome.hp.com/country/us/en/support.html

Dec 22, 2009 | HP PhotoSmart C4385 All-in-One Printer

1 Answer

HP C4385 Printer/scanner/copier glass bottom side needs cleaning


there are 4 screws on the sides remove these and the rest are clips

Oct 26, 2009 | HP PhotoSmart C4385 All-in-One Printer

1 Answer

E on lcd of photosmart c4385


i'll just call hp to fix it or use my warranty to order a new printer from hp.

Jul 22, 2009 | HP PhotoSmart C4385 All-in-One Printer

3 Answers

HP photosmart C4385 scanning problem


Ok - the reason this error pops up is because there is a software issue going on. If the software is correctly installed you will see options for where the scan will go in the computer.
Having said that there are several things that can cause a problem between the printer and the software;
1) You are connecting the printer by USB to router - you may print but will never be able to scan as this is not a networkable printer. Connect it directly to your computer and recomplete the setup portion to configure the scanner.
2) You have not finished the setup. At the end of the installer you can setup the scanner but if you skipped this step you will have to redo it in order for it to connect. Click on the device manager in your dock and then next to information and settings there will be a little wheel. Click on the wheel and go to setup assistant. Complete the assistant and try to scan.
3) The printer is not grabbing the new software options - leave the printer turned on but unplug the power cord and wait for 30 seconds. Plug printer back in - when you do this it should initialize and will look to the mac for changes and the options should load.
4) Software missing - You MUST have the software for the printer installed for scanning function. Adobe and other programs cannot replace it - it has to be installed.
5) Software is corrupted. Uninstall the software (uninstaller is under applications in the HP folder) and then download (www.hp.com) and install the most recent full feature software and drivers for your operating system.
6) If all these steps fail you may have an issue with your computer and it's TWAIN drivers.

Dec 17, 2008 | HP PhotoSmart C4385 All-in-One Printer

1 Answer

HOW DO YOU USE THE hp PHOTOSMART c4385 SCAN FUNCTION?


Don't try to scan from the printer control panel.  You need to launch the "HP Photo and Imaging Director" from your computer.  I have HP Photo & Imaging SoftwareVersion 2.0 installed which I believe was obtained from the HP site for the C4385.

The scan function works fine if you use this software.


Dec 05, 2008 | HP PhotoSmart C4385 All-in-One Printer

Not finding what you are looking for?
Computers & Internet Logo

Related Topics:

112 people viewed this question

Ask a Question

Usually answered in minutes!

Top Computers & Internet Experts

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

kakima

Level 3 Expert

101466 Answers

David Payne
David Payne

Level 3 Expert

14160 Answers

Are you a Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...