Question about Computers & Internet
I had a similar problem recently... You have to actually install the scanner software. You probably only installed the print drivers, but not the scanner software. If you don't have the CD handy, go to www.hp.com/#Support. In step one select "Download drivers and software (and firmware)". In step 2 enter your model number (photosmart C4385) and then press "go". It will lead you to a page to select your operating system. Follow that link to download the entire CD (large file).
When you are installing the software, make sure to install the scanner software too.
Posted on Nov 23, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
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Posted on Jan 02, 2017
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