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Can you see DVD-RW drives indicator busy when you insert that disk for a long time? if so, your drive may not going to read that disk. If it is in case of CD disk, sometimes DVD-RW just can't read it while very old CD-ROM can read! If this happens in case of other CD/DVD witch is readable by other DVD-RW, You may just try to clean the lens of your drive.
It sounds as if there is either still some obstruction within the CD tray mechanism or path, or else the CD drive itself has failed and should be replaced.
I would recommend replacing the CD drive, especially if it has already caused one CD to break into fragments.
Replacing a CD drive should be reasonably easy if you have a tower computer and are happy to open the case.
Depending on the design, there are normally only 2 screws on each side of an optical drive and 2 cables on the rear to disconnect (3 cables if you have a direct sound connection from the drive to the motherboard).
Some case may have a quick release method for removing the optical drive. You should consider replacing the CD drive with a combination CD R/W DVD drive unless you already have a second DVD drive installed.
If you cannot hear the disk spinning when you put the cd or DVD in you may have a broken CD/DVD drive, easily and cheaply replaceable for under $20 at any store (Recommended: Best Buy). Try putting your Windows Disc into the drive to see if it is only a problem with playing Media, or if it is a problem with the drive itself and go from there. Good luck!
See the panel on the side of the DVD Drive? remove that by lifting it backwards, it has a black button on top of it, remove it and now you have access to the screws on the side of the DVD drive, after unscrewing there's a button on the opposite side, push it sideways to unlock the drive and push the DVD drive out of the casing. Hope you figure it out.
if you insert the CD movie files go to My Computer icon then click the DVD player icon and open or click double the icon of DVDplayer then if you see the folders of CD movei click the folder name Mpeg then click open with Media Player...good Luck and Have a Nice Day...
This is not a driver problem. It is almost certainly a problem with yourdvd/cd player. If it is reading dvd's, then it means that the driver is installed. You will have to take your laptop in and possibly get the cd/dvd player replaced.