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Old Navy wants too much for free . we diyers learn by doing for our selves .when I can not fix I either junk it and get new or call the local repair service to have it cat least checked out .
From my experience, the lower wash cycles are set to only do certain things. For example: the Delicate won't do a high speed spin, even though a high speed spin wouldn't really be destructive to delicates, but would force more water out of them! I usually just run a "Drain/Spin" after the Delicate cycle.
so it is the spin cycle that does not work that is the drum does not turn. Have you tried other levels such as delicate wash and see if spin works. LASTLY, disconnect power and reconnect.
I can't offer a definitive answer but I have had a little experience.
It is possible it is spinning too fast. The brain of the machine needs to know how fast the motor is spinning in order to control the speed. The motor is fitted with a tachometer sender for this purpose. It is important any replacement motor is fitted with an identical tachometer to the original.
The brain is programmed to cycle the spin slowly at first at increasing speeds to allow the washload to settle and for most of the water to be removed so when full speed is reached there will be less vibration. Perhaps the cycle is incomplete or absent and it is starting on a high speed spin...
The washtub suspension can become worn and weak even though it appears intact...
It is conceivable the drum is imbalanced - a drum that is nicely balanced will not vibrate when spinning without a washload.
Thts right....the permanent press cycle my only spin at 600rpm because the clothes would be creased otherwise. Hence the PP cycle.
Some machines lock the PP cycle to low spin RPM. Some allow you to over ride this setting. Check your machine and have a play with the controls. Some PP clothing should even be drip dry to retain the premanent press in the garment. If you want PP then low spin is needed. fast spin will not be a PP cycle...
Even with a good level machine these are very heavy units containing 3 concrete weights. The floor is a direct contributor to vibration and yes it;s worse on the Ex spin with a higher spin speed. If it's on a wood floor even in a new home that can cause this issue. One way to make sure the machine is ok is to put it on a concrete floor, level it and hit the high speed spin with a wet load. Not a easy thing to do but one way to confirm it.
Even a normal spin is enough spin speed to extract enough water. Stick with that!
Make sure you are set for normal cycle. Some permanent press cycles only spin on low. Also check that your drain hose is not kinked. If it is the water may not be draining fast enough.
If the washer is making a squealing noise, the problem is more likely to be the basket drive. If it is more like a rattling sound, the centerpost bearings are probably worn out.
Open machine's rear panel and spin the basket manually by turning the drive pulley, to find out from where exactly the noise come from. Defective part should be replaced.
Good luck !!
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