I have fitted the last of a total refitt of 6 cartridges, but the printer still shows as empty and will not run. It says it is incompatable, but it is an original epson ink. I have tried 2 cartridges now both with this fault. Can anybody suggest a fix for this. Thanks Steve
Re: New ink cartridge fitted. But still shows empty.
I had the same problem i bought an epson zapper to reset the chips on each cartridge it takes a bit of doing you have to hold each one and do it manualy as the slots on the zapper dont line up but everythig works since and that was a 9months ago since then i have bought a cis unit best thing i ever did no messing with cartridges hope that helps
An expert who has achieved level 2 by getting 100 points
An expert who has answered 20 questions.
An expert that has over 10 points.
An expert whose answer got voted for 2 times.
Re: New ink cartridge fitted. But still shows empty.
When your printer runs out of ink there is a little prog that should run to reset your cartridge. You should be able to run it from where your out of ink message appears with the big flashing red cross !
A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones). click here to download the app (for users in the US for now) and get all the help you need. Good luck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
If you have refilled your cartridges and haven't re-set them, that's why they won't work. You have chips on both cartridges that need to be re-set every time you do a refill. You can either buy a re-setter on e-bay, or go to a refill shop to re-set them. What the re-setter does is assign a new serial number to the cartridge, thus "fooling" the printer to think you have popped in new cartridges. That is the only way to bypass the protection (chips) that Epson has put on their cartridges. Sometimes, the message "low ink" or "no ink" appears even if the cartridges are not totally empty. If you are certain that their still is some ink int the tank, just re-set the cartridge without refilling it.
That is normal, the printer "sees" the cartridges by their serial number, so when you pop in a refilled cartridge, the printer thinks you have put in old cartridges and continue to show low ink level. When you pop in a new one, with a new serial code, the ink level will reset, showing that the cartridges are full again. You can try this: 1. Open printer lid so cartridges move to center of carriage.
2. Lift clamp and remove black or color cartridge from the holder.
3. Place cartridge on table with copper contact strip facing you.
4. Carefully place a strip of clear plastic tape over the four contacts on the upper left corner of the cartridge.
5. Reinstall cartridge in printer and close lid. Wait until cartridge returns to parking position.
6. Open lid and remove cartridge again. Remove tape from left side and
place tape over four contacts at upper right corner of cartridge.
7. Reinstall cartridge in printer and close lid. Wait until cartridge returns to parking position again.
8. Open lid again, remove cartridge, remove tape.
9. Reinstall cartridge and close lid.
Printer will now recalibrate. Once the process is complete the ink level meter should be reading full again. Doesn't always work, but you can try. Here are links, so you can see: http://www.misterinkjet.com/hp56reset.htm http://www.misterinkjet.com/hp57reset.htm
There is a chip on your cartridge that communicates with the printer to estimate how much ink is left in the cartridge. When the chip thinks the cartridge is empty it will refuse to print any more pages no matter how much ink is left in the cartridge. These cartridges are only estimated to print "up to 840 4" x 6" photos, or 80 13" x 19" photos." If it showed half full yesterday and then you put through a large print job it is very likely the cartridge is empty. In any case once the chip thinks it's empty the cartridge needs to be replaced.
When one or more ink cartridges are empty, for example, Black, the LCD
shows “Ink Empty Black” and “Open Cover.” Close the printer’s document
support and the document tray.
Lift the top cover to the open position until it locks securely into place.
Pull the ink cartridge hook toward the front of the printer and remove
the color ink cartridge displayed on the LCD. Place the cartridge in a
plastic bag as it may still contain some residual ink and may leak.
Open the new ink cartridge bag for the color shown on the LCD and
remove the new ink cartridge. The cartridge cover may come off when you
open the bag. This is not uncommon and will not damage the cartridge.
Each color has its own correct position that is clearly labeled and
color coded inside the printer. Keep the ink cartridge in an upright
position when you insert it into slot. It will only fit in the correct
direction. Press down on the ink cartridge until the hook snaps over
If you replaced an ink cartridge while “Near Empty” was displayed on
the LCD, the LCD may ask you to verify that the replacement cartridge
was brand new one. Example: “Did You Change Black? 1.Yes 2.No.” For
each new cartridge you installed, press 1 on the dial pad to
automatically reset the ink dot counter for that color. If the ink
cartridge you installed is not a brand-new one, select 2.
Is it an HP printer? We had the same problem at work with print cartridges purchased at Staples. They have a major quality control problem. Your new print cartridge may be empty or dried out (died on the shelf). It's my problem at work, as I have over 80 HP deskjets, and Purchasing still insists on buying the Staples cartridges rather than the HP.
Sometimes if you shake a print cartridge really hard it may correct the problem. However, I would buy or borrow a black HP print cartridge and try it out in your printer. Works almost every time on the job. Good luck.