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Back to Basics egg toaster

I have bought two toaster egg makers and on both the egg maker has stopped working. The first within about 18months and the 2nd in less than 6 months. I bought both at Target but did not keep the box or receipt? Why does the egg cooker burn out so fast?

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  • icando Apr 14, 2008


    1. the toaster part works, however the poaching part does not.

    it worked about three times when I pressed the egg poach button separate from the toasting button. A day later when I tried to poach and toast button the combo did not work. After that I tried the poach button separate from the combination button it also would not work anylonger. Is there a fuse inside that needs to be replaced. I have had this egg&muffin toaster for only a month.

    I sell back to basics products in my Store, Stuart' Foodtown, we are Associated Food Store retailer. This product had been in the store for two years. The last one of a batch I bought. It looked like a good concept so I decided to take it home and try the appliance..Needless I am disappointed in the appliance, but also in your service number

    1-800-688-1989 where the lady insisted I should have a receipt, for the rest there was nothing she could do, while all I wanted to know if there was a fuse in the appliance. I could not even get to that request, because she was so obnoxious. Anyhow I have second thought about your basic appliance and customer service. SOOO why does the darn thing not work?

    Mrs. Yvonne Stuart

  • Anonymous Jul 28, 2008

    I have had mine about 7 months egg does not cook any more!!

  • driftwoodka Sep 09, 2008

    I have the same problem. First the egg poacher did not work on the second time using it and now (on about the tenthe time using the taoster it won't come on either. Its like the mother board on the front panel is burning out. Have searched the entire back to basics websit for warranty or 1-800 info and now luck . Any one have that number?

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My egg cooker stopped working, so I took the unit apart. To answer your question, I did not see a fuse inside. One way to tell if it is a power problem to the mother board is to observe whether the LEDs light up or not after pressing the switches. If the LEDs don't light, there could be something wrong with either a power component or a power connection.

In my case, the toaster worked fine. Usually these problems are caused by loose connections. Sometimes it is not obvious where the loose connection is. All I did was loosen and re-connect the wires to the egg cooker and also to the board they came from. I also shined up the toast slide button copper connections with a nail file. This was just a precaution, since the toast slide button had to be working (i.e. it still toasted, just didn't cook an egg).

So far, it seems to be working, but time will tell. If the problem was due to something other than a loose connection, it will happen again.

Posted on Oct 10, 2008

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I received the Back to Basics toaster and egg poacher in June 2008 as a gift. I did not fill out the warranty card and I do not have the receipt. I called the customer service number 1-800-688-1989 to inquire about my options. The representative who helped me was fantastic. She asked for the information on the bottom of the toaster (model #, etc.), and she determined that the product was actually a couple of years old. She admitted that it was still possible that I received it as a gift several months ago (due to storage in stores), and since the warranty is 1 year I being sent a replacement toaster. I suggest that you call the aforementioned customer service number if you are experiencing similar problems.

Posted on Oct 24, 2008

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I bought a Back to Basics Egg and Muffin Toaster Model No. TEM500. I followed the instructions of how to poach an egg and it worked real good for a short period of time and then the heating element went...


Hello, dog

I was trying to help you out here. Maybe this will help some? I was going backto some customers that asked questions in the recent past and even fartherback. It appeared that no one answeredsome of them, So, I thought I would take some of my personal time to see if Ican help. Even though this Informational site may not have your exact model orbrand, this site will help you a lot. Here is a site link about everything you want to know about toasters andpossibly yours, from
repair to trouble shooting it. http://home.howstuffworks.com/how-to-repair-small-appliances1.htm

Please if this helped you at all, if you can find the time and in your heart torate my help and some kind words written would be appreciated for my free help, I would appreciate it.

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http://beta.fixya.com/users/mc1bean

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Can I purchase a new poaching pan for the back to basics muffin toaster and egg poacher?


Yes! West Bend apparently now owns Back to Basics; you can order replacement pans from http://www.westbend.com/finditem.cfm?itemid=3733

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Call the company. They will send you a new toaster -- at least they did for my neighbor.

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What a coincidence! My neighbor brought over his back-to-basics a couple of days ago with the same symptom.

I took it apart but haven't completed testing yet -- but it's not going to be simple. I think it's the relay for the egg cooker. It's soldered in a circuit board -- most likely will need replacing.

Unless you have experience with appliance repair, you should probably take it to a shop.

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http://www.focuselectrics.com/catalog.cfm?dest=itempg&itemid=3732&secid=53&linkon=category&linkid=98

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