Back to Basics egg toaster (by 4 users)

I have the same problem. First the egg poacher did not work on the second time using it and now (on about the tenthe time using the taoster it won't come on either. Its like the mother board on the front panel is burning out. Have searched the entire back to basics websit for warranty or 1-800 info and now luck . Any one have that number?

I have had mine about 7 months egg does not cook any more!!

1. the toaster part works, however the poaching part does not.

it worked about three times when I pressed the egg poach button separate from the toasting button. A day later when I tried to poach and toast button the combo did not work. After that I tried the poach button separate from the combination button it also would not work anylonger. Is there a fuse inside that needs to be replaced. I have had this egg&muffin toaster for only a month.
I sell back to basics products in my Store, Stuart' Foodtown, we are Associated Food Store retailer. This product had been in the store for two years. The last one of a batch I bought. It looked like a good concept so I decided to take it home and try the appliance..Needless I am disappointed in the appliance, but also in your service number
1-800-688-1989 where the lady insisted I should have a receipt, for the rest there was nothing she could do, while all I wanted to know if there was a fuse in the appliance. I could not even get to that request, because she was so obnoxious. Anyhow I have second thought about your basic appliance and customer service. SOOO why does the darn thing not work?
Mrs. Yvonne Stuart