Question about Rimage Everest Autoprinter Thermal

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Rimage Everest III printing quality issues

Hello,

The problem seems to be with graphics, when printing through CorelDarw and Photoshop, even with CD original designer which was with Everest III driver kit. CorelDraw vector printing results were: uneven graphics with scattered round, bended corners, dotted lines and text. We have tried raster graphic printing from photoshop and ran into similar problem: scattered text, round objects, dot-covered sides of graphical objects, here we encaunered strange case - one side of the object printed perfeclty and other dotted.. Support inquiry did not help much, the problem is still in diagnosis phase. Hope you can help. Please reply as soon as possible.

Regards,
Jay

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Hi Jay, do you have any idea how many discs have been printed with this Everest Printer?

Your issue sounds like a hardware error, not an issue with the software you are printing from. Most likely the printhead needs to be replaced, or the control board. Printhead replacement costs approx $1200.

- techware dist

Posted on Jun 19, 2008

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