Question about Dell W2600 26 in. LCD Television

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Dell W2600 LCD

Hi
Please help me with getting a exchange!

Dell in Denmark will not help me because my LCD is 2½ years old and therefore out of service. In your mail you write, that Dell will exchange the TV even is was out of service, but within three years of the original purchase date.

Could you be kind and send me the original mail from Dell. Dell Denmark want to see it before the will exchange my TV.

Thanks in advance
Fil
gronholt04@hotmail.com

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I did a Google search about DELL's warranty. They are very much like other manufactures.

Depending on the product type, you basicly get a 30 day direct exchange if the unit dies within the first 30 days. After that, you get an exchange of a re-conditioned set for up to 1 year. To go beyond the 1 year, you need to have bought a service agreement with them. The maximum for some specific products is up to 4 years. The do not fix your unit and return it. They give you an exchange unit that is also used and was serviced by them (their service contractor).

Depending on the product, they give a limited period of time free 24/7 product support over the phone. This is really more useful for computers. There is not much a user can do with a TV set other than a few menu settings, connecting devices to it, and the power switch.

Warranty laws are different between the different countries. In the US, and in Canada, the warranty policies can vary from state to state, or province to province depending on the local consumer laws. Canada and the UK have more strict warranty laws that in the US.


DELL LCD TV sets. Read the bottom section in this link:
http://www1.ap.dell.com/content/products/compare.aspx/22lcd?c=my&cs=mydhs1&l=en&s=dhs

DELL warranty policy:
http://www.dell.com/downloads/emea/services/fi/fi/exchange_warranty_lcd_tv.pdf


Jerry G.


Posted on May 15, 2008

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