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Re: Scanning leaves a black area on document
Clean the scanner bed with a cloth if you still have the peoblem then unplug power and wait for 30 seconds and plug back and try to scan if you have the same problem then its hardware failure...........
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If computer printing is fine (source) but scanner printing has problems, then of course, your problem is in the scanner. The only solution based on your info (which is good), are the lines in the same areas on other bad scanning prints? If so, your problem means that the scan-head has a connection problem leaving a 'black' send to the print buffer. This will require some technical repair replace or clean connection. Remember that this is a mechanical movement that not only records what it 'sees'e but at what X-Y location the read was 'seen'. It would be worth it to get an estimate from your local computer repair center give you an estimate.
Does this problem happen when scanning either from the scanner glass or the automatic document feeder? Does this problem happen when scanning either from the computer using the Lexmark software or scanning using the Scan button on the printer operator panel? This will help me understand what might be causing this problem.
The Lexmark X2690 printer is capable of scanning. You can refer to the Lexmark 2690 User's Guide for a more comprehensive instructions on how to use the scan feature.
Note: For scanning documents for editing, you will need the Lexmark OCR scan software installed on your computer. The scan software is available only on the installation disc that came with your printer. If you lost the disc, feel free to contact Lexmark Technical Support Center for assistance.
Lift the printer's document lid. Examine the scanning surface and the underside of the lid for dust and fingerprints.
Put the document you wish to scan face-down on the glass. Use the alignment markers to help you square up the object. These are usually found on the left-hand edge of the scanning area.
Close the printer's document lid slowly so the document does not shift position.
Select a scan resolution. The higher the dpi (dots per inch) count, the sharper and more detailed the image.
Push the scan button. You may have to do this on the printer itself or on your computer.
Check the preview of your scan on your computer. Depending on your all-in-one printer and software, you may have to prompt your computer to display the preview for you.
Edit the image as it appears on your computer if you want to make changes. Your scanning software might let you enlarge, resize or otherwise manipulate the final product.StepAccept the scan and save. Return the original document to a safe location.
Load the text document face down on the scanner glass. Open the Lexmark Imaging Studio. Click the Scan & Edit Text (OCR) button (shown below). The All-In-One Center appears with the Scanning & Copying tab expanded.Click Preview Now in the upper right corner of the All-In-One Center. An image of the scanned document appears in the preview section. Click and drag the box with the dotted lines to select a specific area of the preview image to scan.From the Select your text editor: drop-down menu, select a word-processing or text-editing program.Click Send Now.
Even a single grain of dust or a single strand of hair on the scanning glass will cause the scan head to perceive ink/image where there is none. Deffinetly try cleaning the glass using a good window cleaner, and a cloth that is completely clean, or even a peice of newspaper. If the black line remains, I would suggest taking it into a service center to have the scan head itself cleaned.