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Networking problem on Dell Optiplex 330

Hi all,

I'm trying to help my church with a networking issue that they have with a new Dell Optiplex 330. One day last week, the machine just refused to talk with the network, and when connected directly to the dsl router would not connect to the internet. Thinking it was probably just the on-board network port gone bad, we stuck in an ethernet card - with the same results.

Taking a last look at it today, I noticed a yellow LED marked 'aux pwr' lit up on the board. Would anyone know if that is an indication of a problem somewhere?

The machine is less than a month old, so we should be able to get Dell to service it, but would be nice to not have to ship it in if it can otherwise be resolved.

Thanks!
Steve

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  • RipRap Feb 15, 2009

    This did turn out to be a motherboard issue & was resolved by replacement. Dell handled it nicely.



    Thanks Mark. I appreciate the help. Sorry to have taken so long to leave feedback.

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  • 472 Answers

The AUX power light just means there is power getting to the motherboard.
It's main use it to remind you before you start to plug things into it that the board still has power. It's also a good way to check if the power supply is working, and turned on.

Check the ADSL router with another computer. Or if it has multiple network ports, try the cable in another port. For you to get the same result from both the onboard as you do from a plugin card would be unusual to say the least.
Log into the router/modem with another computer to check it's settings and connection status if possible.
Also try a reset on the modem, make sure you have all the login/password and other connection details for the ISP it connects to. The church should have a record of all this. Do a soft reset first, just unplug and plug back in.

Posted on Apr 14, 2008

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Posted on Jan 02, 2017

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