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Try and go to My computer and explore and see if the player is there, -> Right click the start button, chose explore and scroll down, see if your player is there. If you see your player , click the player and expand the folders looking for the music folder and then look for the songs you want to delete. See this tip posted here on this site for a better explanation on why you can not see songs in Media Player.
Books, etc. from MP3 Player
Hook up your mp3 player to your computer
Go to your desktop and double left click on "My Computer"
When it opens you will see listing that says "Devices with Removal Storage" your mp3 player should be listed there.
Right click on your mp3 player, and a window will open, right click on "Open" and now your files/songs should be visible.
Hold the left click down and drag it across all the files/songs that you do not want this will highlight the files/songs you do not want, release, right click and then click on "Delete"
Now you mp3 player should be clear of the files/songs you do not want.
Be careful and do not delete files needed to operate your MP3 player.
I hope this helps
Please rate me,
There may be one way you may not have tried. I format my MW3836 MP3 when I want to clear it. I just go to my computer then my MP3 is shown on the G drive, I then hit the right button on my mouse then scroll to format to format then do so. It takes about 2 ,in. to do if that and then I and back to clean and green. Make sure your computer is not locker, if it is unlock it.