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Need your mailing address. I have tried at least 4 to 5 times to telephone for assistance in getting help to get my Epsonstylus CX9400Fax to fax. Each time with their instructions it continues to say NO DIAL TONE. The persons with which I've spoken did not speaak very clear english.It was very frusrating to be on the phone for hours wwwwith no resolution. Please help! My machine was purchased01/29/08 and I have yet to get it to operate properly. ozeree@bellsouth.net or 8037540002 thank you Ozeree Jones Serial#K6KY073344

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  • Buzz Carroll Aug 26, 2008

    Same machine, same problem...no dial tone. I have found that the problem is most likely related to the fact that we have a cordless phone system. With the cordless phone system, you get no dial tone...even at the phones. You dial the number, hit "send", and then you hear a dial tone, but only for a second until it dials and then you get that sound you hear when the phone is ringing at the number you dialed. We have one phone in the house that is not a cordless. I picked it up to see if there was a dial tone, but found a "busy signal" instead. I tried it in other jacks around the house, and same thing..."busy signal". That would explain the problem at my fax...it can't GET a dial tone as long as the base station for the cordless phones is plugged in! Epson couldn't even understand what I was telling them, nd instead told me to call my phone company, which I did. They didn't undertand either, and told me to call Epson. They also said my machine must be broken. IT'S BRAND NEW, AND SO IS MY NEIGHBORS', WHO ARE HAVING THE SAME EXACT PROBLEM! I don't have DSL, I have cable, but I'm wondering if that "DSL FILTER" that's mentioned in Epson's very lame manual might somehow solve the problem.

    - Buzz


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First off, this is NOT the Epson site and

Secondly, this site is a) not mine b) problems are solved by anyone passing through the Internet and c) you should be contacting the Retailer who sold you the unit (in the first place) or Epson in the second instance.

Epson Support page for this unit is located here (I presume from the information in your question, and who it is directed to, that you are from the USA?)

http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?BV_UseBVCookie=yes&oid=90753&infoType=Overview

Have you plugged a known working phone into the phone plug to check that you have a live line (ie that there is a dial tone)? Have you tried the phone on the outlet end of the cable that you are trying to use. This will test that both the outlet and the cable are working.

I'm not being funny, often the simplest solution to a problem is overlooked.

Good luck.

Posted on Apr 14, 2008

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Cannot receive a FAX but can send FAX on a HP Photosmart C7180 All-in-One


are you using the same line for fax and phone???
are you using a Telephone Answeing machine or a Voice Mail??
However you can follow the following steps


1. Press the power button to turn off the HP fax product.
2. Wait for 20 seconds, and then press the power button to turn on the HP fax product, and then connect one end of a two-wire telephone cord to the telephone jack and the other end of the cord to the port labeled 1-Line on the back of the HP fax product.
3. Make sure that there is plain white paper in the input tray.
4. Press the Setup button on the product Control Panel.
5. Press the down arrow to select Tools, and then press OK.
6. On the Tools menu, press the down arrow to select "Run Fax Test", and then press OK. The Fax diagnostic test prints.
7. Review the report.
If the test lists faxing issues and solutions, the fax test failed.
Try the steps on the printout to troubleshoot the issue as the report is specific to your product and faxing environment.
Repeat the fax test after fixing the listed faxing issues to make sure the test passes. Try to receive a fax.
Okay, next, we need to make sure that the Auto Answer feature is turned on by following the steps below:
When the Auto Answer feature is on, the HP fax product automatically answers incoming fax calls. When off, the HP fax product does not answer any incoming fax calls.
1. Press the Setup button on the product Control Panel.
2. Press the down arrow to select Basic Fax Setup, and then press OK.
3. On the Basic Fax Setup menu, press the down arrow to select Auto Answer, and then press OK.
4. Press the down arrow to select On, and then press OK.
5. Try to receive a fax.
Since the issue persists, the problem could be due to some conflicting telephone services.
The following telephone company services might block or interfere with incoming faxes:
Distinctive Ring Service: A distinctive ring service, if it is available from the telephone service provider, often resolves this issue.
* Voice mail: It is possible to use the fax in manual receive mode while using a voice mail service. For manual receive mode, turn off auto answer and press "Start Fax Black" or "Start Fax Color" on the control panel before the voice mail picks up the line to start receiving the fax.
* Call waiting: Do not use a call waiting service on the same line connected to the fax machine. The click sound caused by an incoming call can cause the fax to fail.
* Privacy block
* Security screen
* Anonymous call rejection
* Privacy manager
* Any other service that screens or intercepts incoming calls
If any of these services are on the telephone line connected to the HP fax product, contact the telephone service provider for its recommended solution.
After addressing any existing conflicting telephone services, try to receive a fax.
Try contacting telephone people
try changing the settings below
1. Press the Setup button on the product Control Panel.
2. Press the down arrow to select Advanced Fax Setup, and then press OK.
3. Use the down arrow to select Fax Speed, and then press OK.
4. Use the down arrow to select Medium, and then press OK.
5. Try to receive a fax again. If the HP fax still cannot receive a fax, try lowering the fax speed even further
Next, change the "Rings to Answer" setting on the HP fax by following the steps below:
1. Press the Setup button on the product Control Panel.
2. Press the right arrow key to select Basic Fax Setup, and then press the OK button.
3. Press the down arrow to select Rings to Answer, and then press OK.
4. Use down arrow to select the desired number of rings, and then press OK. you cn change the rings to answer to 6 if your telephone answering machine picks up the call after 4 rings.
Try to receive a fax.
If the HP fax still cannot receive a fax, change the following steps
1. Press the Setup button on the product Control Panel.
2. Use the down arrow to select Advanced Fax Setup, and then press OK.
3. Use the down arrow to select Error Correction Mode, and then press OK.
4. Use the down arrow key to select Off, and then press OK.
1. Plug the telephone cord directly into the telephone jack and not through any other device.
2. If present, remove any splitters or other devices attached to the line, except for a DSL filter.
3. If the telephone cord is over 3 m (10 ft) long, move the fax closer to the telephone jack, and then use a cord 3 m (10 ft) long or shorter.
4. Connect the other end of the telephone cord directly to the back of the HP fax product into the port labeled 1-Line.
5. If other devices such as, telephone answering machines or computer modems, are attached to the telephone line, remove them. If devices attached to other extensions of the same telephone line are present, remove them for this test.
6. Try to receive a fax.
If removing telephone devices and connections allows the HP fax product to receive faxes, this indicates interference from one or more of the removed devices. Interference can be caused by incompatibility or by using too many other telephone devices at once. Telephone devices can be added back but test after adding each to make sure that they do not start to interfere again.
If the HP fax product still cannot receive a fax after removing other devices, continue with the following steps:
7. If a DSL filter is needed on the telephone line, change the DSL filter and then try to receive a fax. If the HP fax product still cannot receive a fax, proceed to step 8.
8. If a new telephone cord has not been tried, change the telephone cord to a new two-wire telephone cord, and then try to receive a fax again.
Try to receive a fax.
if it does not resolve then perform the following steps
1. Disconnect the power cord from the back of the product.
2. Wait for 20 seconds, and then press and hold # and 6 on the product Control Panel.
3. Connect the power cord to the back of the product and then release the buttons when the product turns on.
4. The product resets to factory defaults.
Try to receive a fax.
As a last step, test in another location by following the steps below:
If possible, move the HP fax product to another location with a separate telephone line (another house for instance).
Try to receive a fax at that location, and if you are able to receive faxes from the changed location, then your telephone line should be tested.
If it resolves well and good if it does not then service the printer

Dec 12, 2012 | HP Photosmart C7180 All-In-One InkJet...

1 Answer

I can send faxes but cannot receive them fax test tells me there is no dial tone detection


1. Press the power button to turn off the HP fax product.
2. Wait for 20 seconds, and then press the power button to turn on the HP fax product, and then connect one end of a two-wire telephone cord to the telephone jack and the other end of the cord to the port labeled 1-Line on the back of the HP fax product.
3. Make sure that there is plain white paper in the input tray.
4. Press the Setup button on the product Control Panel.
5. Press the down arrow to select Tools, and then press OK.
6. On the Tools menu, press the down arrow to select "Run Fax Test", and then press OK. The Fax diagnostic test prints.
7. Review the report.
If the test lists faxing issues and solutions, the fax test failed.
Try the steps on the printout to troubleshoot the issue as the report is specific to your product and faxing environment.
Repeat the fax test after fixing the listed faxing issues to make sure the test passes. Try to receive a fax.
Okay, next, we need to make sure that the Auto Answer feature is turned on by following the steps below:
When the Auto Answer feature is on, the HP fax product automatically answers incoming fax calls. When off, the HP fax product does not answer any incoming fax calls.
1. Press the Setup button on the product Control Panel.
2. Press the down arrow to select Basic Fax Setup, and then press OK.
3. On the Basic Fax Setup menu, press the down arrow to select Auto Answer, and then press OK.
4. Press the down arrow to select On, and then press OK.
5. Try to receive a fax.
Since the issue persists, the problem could be due to some conflicting telephone services.
The following telephone company services might block or interfere with incoming faxes:
Distinctive Ring Service: A distinctive ring service, if it is available from the telephone service provider, often resolves this issue.
* Voice mail: It is possible to use the fax in manual receive mode while using a voice mail service. For manual receive mode, turn off auto answer and press "Start Fax Black" or "Start Fax Color" on the control panel before the voice mail picks up the line to start receiving the fax.
* Call waiting: Do not use a call waiting service on the same line connected to the fax machine. The click sound caused by an incoming call can cause the fax to fail.
* Privacy block
* Security screen
* Anonymous call rejection
* Privacy manager
* Any other service that screens or intercepts incoming calls
If any of these services are on the telephone line connected to the HP fax product, contact the telephone service provider for its recommended solution.
After addressing any existing conflicting telephone services, try to receive a fax.
Try contacting telephone people
try changing the settings below
1. Press the Setup button on the product Control Panel.
2. Press the down arrow to select Advanced Fax Setup, and then press OK.
3. Use the down arrow to select Fax Speed, and then press OK.
4. Use the down arrow to select Medium, and then press OK.
5. Try to receive a fax again. If the HP fax still cannot receive a fax, try lowering the fax speed even further
Next, change the "Rings to Answer" setting on the HP fax by following the steps below:
1. Press the Setup button on the product Control Panel.
2. Press the right arrow key to select Basic Fax Setup, and then press the OK button.
3. Press the down arrow to select Rings to Answer, and then press OK.
4. Use down arrow to select the desired number of rings, and then press OK. you cn change the rings to answer to 6 if your telephone answering machine picks up the call after 4 rings.
Try to receive a fax.
If the HP fax still cannot receive a fax, change the following steps
1. Press the Setup button on the product Control Panel.
2. Use the down arrow to select Advanced Fax Setup, and then press OK.
3. Use the down arrow to select Error Correction Mode, and then press OK.
4. Use the down arrow key to select Off, and then press OK.
1. Plug the telephone cord directly into the telephone jack and not through any other device.
2. If present, remove any splitters or other devices attached to the line, except for a DSL filter.
3. If the telephone cord is over 3 m (10 ft) long, move the fax closer to the telephone jack, and then use a cord 3 m (10 ft) long or shorter.
4. Connect the other end of the telephone cord directly to the back of the HP fax product into the port labeled 1-Line.
5. If other devices such as, telephone answering machines or computer modems, are attached to the telephone line, remove them. If devices attached to other extensions of the same telephone line are present, remove them for this test.
6. Try to receive a fax.
If removing telephone devices and connections allows the HP fax product to receive faxes, this indicates interference from one or more of the removed devices. Interference can be caused by incompatibility or by using too many other telephone devices at once. Telephone devices can be added back but test after adding each to make sure that they do not start to interfere again.
If the HP fax product still cannot receive a fax after removing other devices, continue with the following steps:
7. If a DSL filter is needed on the telephone line, change the DSL filter and then try to receive a fax. If the HP fax product still cannot receive a fax, proceed to step 8.
8. If a new telephone cord has not been tried, change the telephone cord to a new two-wire telephone cord, and then try to receive a fax again.
Try to receive a fax.
if it does not resolve then perform the following steps
1. Disconnect the power cord from the back of the product.
2. Wait for 20 seconds, and then press and hold # and 6 on the product Control Panel.
3. Connect the power cord to the back of the product and then release the buttons when the product turns on.
4. The product resets to factory defaults.
Try to receive a fax.
As a last step, test in another location by following the steps below:
If possible, move the HP fax product to another location with a separate telephone line (another house for instance).
Try to receive a fax at that location, and if you are able to receive faxes from the changed location, then your telephone line should be tested.
If it resolves well and good if it does not then service the printer

Oct 28, 2012 | HP Photosmart C7180 All-In-One InkJet...

1 Answer

Fax won't answer


If you have an answering machine connected to the same line as your fax:

To make sure the printer picks up incoming faxes, set Auto Answer to On, and then set the printer to pick up after a greater number of rings than the answering machine. For example, if the answering machine picks up calls after four rings, then set the printer to pick up after six rings. This way, the answering machine picks up calls first and your voice calls are received. If the call is a fax, then the printer detects the fax signal on the line and takes over the call.

If you have a voicemail feature associated to the same line as your fax:

Voice mail and fax can share the same telephone line if you subscribe to a distinctive ring service offered by your telephone company. This feature allows you to have multiple telephone numbers on one telephone line. Each telephone number has a designated ring pattern (single ring, double ring, triple ring, or double and triple ring). The different ring patterns let you know which telephone number was dialed, and which device you should use to answer the call.


If you do not have distinctive ring service, then set the printer to receive faxes manually (Auto Answer Off). This setting lets you receive both voice calls and fax calls, but works best if you use voice mail more often. You need to turn off voice mail whenever you are expecting a fax.

I hope this helps.

Should you need further assistance, please contact Lexmark Technical Support Center.

Feb 14, 2012 | Lexmark Pro901 All-In-One Inkjet Printer

2 Answers

I have registered my Brother MFC 9840CDW on the brother website but it still says "not registered" when I try to email a scanned document. I registered it online. Do I have to do anything on the...


If the LCD shows Not Registered when you enter a One-Touch or a Speed-Dial number, it means that an email or number is not stored there.

If you selected E-Mail and save the E-mail address, you can only use the E-mail address when you are in Scan mode. If you selected IFAX and save the E-mail address, you can only use the E-mail address when you are in Fax mode.

Your machine has 20 One-Touch keys where you can store 40 fax or telephone numbers or E-mail addresses for automatic dialing. To access numbers 21 to 40, hold down Shift as you press the One-Touch key

You can dial in any of the following ways.

Manual dialing
Use the dial pad to enter all the digits of the telephone or fax number.

One-touch dialing

Press the One-Touch key that stores the number you want to call. (See Storing one-touch dial numbers on page 60.)

To dial One-Touch numbers 21 to 40, hold down Shift as you press the One-Touch key.

Speed-dialing

Hold down Shift as you press Search/Speed Dial, and then enter the three-digit Speed-Dial number. (See Storing speed-dial numbers on page 61.) Three-digit number

May 17, 2011 | Brother MFC-9840CDW Laser Printer

1 Answer

How do you set up fax


connect cable from wall outlet to line 1 of the printer/fax
if u ra using the same line for fax and telephone u can connect a cable from line 2 to the telephone or telephonic answering machine. it will work fine, for further assistance mail me raaj_k001@mail.com

Jan 28, 2011 | Office Equipment & Supplies

1 Answer

Trying to fax i keep getting an error code 0503 what does this mean?


Try turning off error correction:
1. Press setup.
2. Select fax settings and press ok.
3. Select communication and press ok.
4. Press the down arror and select ECM and press the right arrow and set it to off.
5. Press OK.

The problem should be resolved.

Jun 22, 2010 | Epson Stylus CX9400Fax InkJet Photo...

1 Answer

Hp officejet v40 all in one


Does you machine have th option for distinctive ring? this feature when activated through your telephone company will allow the machine to answer the fax or have it go to the telephone. If the machine dose not have distinctive ring you would need to purchase a comswitch (they are usualy areound $30) this device will route the fax to the fax or the telephone cal to the phone.

Jun 11, 2008 | HP OfficeJet V40 All-In-One InkJet Printer

1 Answer

I have bought a 4 in 1 photocopier and wish to use the equipment to receive faxes whilst conected to the computer modem and telephone service. My fax is not connecting. Please assist Model x5495


You need to plug the copier direct to the telephone jack.
The copier will not receive any faxes as the modem on the PC is intercepting them.
If you need the PC on-line via the modem then you will need to swap out when you want to receive faxes.(or get a second line for the faxing)
If you do not use the modem on the PC for anything then leave the cable plugged into the copier.
It should automatically receive your faxes.
There will be an option somewhere for you to be able to print the fax directly or to transfer to the PC to view therefore saving paper and allowing you to make changes and fax back.
Hope this is helpful.
Please let me know if you get it to work
zod.

Apr 22, 2008 | Office Equipment & Supplies

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