Question about HP OfficeJet 4315 All-In-One InkJet Printer

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Scanner wont scan

Hi,
whenever i try to scan something, after i pressed scan and selected where i wanted the scan to go to, the printer reads "starting scan..." and my on button blinks, but the paper never goes through and it never scans. i troubleshooted this in the microsoft guide and all it came up with was that i was unplugged somewhere, which i checked and all my hardware is fine. can you help? thanks.

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  • 264 Answers

You may ry reinstalling the AIO. You will find the drivers at he following locaion

Posted on Apr 20, 2008

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I had the same problem and being helped by HP operator.
first take the USB cable out of your computer, then put it off and then on again...it starts to print the test page again...then after the printer stops printing, put the just printed testpage face down on the scanner(glas) and press scan manually...after the scanning(you wait till that is finnished) and then put the printer off and on again....then connect the USB cable to the computer and that will stop the printer from printing the testpage every time you startup your printer....

hope it wil solve your problem, it did for me...

Dick van den Broek
The Hague
The Netherlands

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