Here is the Dymo site for this issue:https://global.dymo.com/enUS/RNW/RNW.html?pg=std_alp.php?p_li=&p_accessibility=0&p_page=1&p_cv=&p_pv=2.22&p_prods=21%2C22&p_cats=&p_hidden_prods=&prod_lvl1=21&prod_lvl2=22&p_search_text=&p_new_search=1&p_search_type=answers.search_nl
Type "light print" into the search box and the first result is the link you are looking for.
Here is the text of the link:
Quality from Electronic Labelmaker
I have an electronic labelmaker that is printing poorly. The print
on the label is either very light
, incomplete, or striped. How can I resolve this?
Proceed with the solutions listed below if you have an electronic labelmaker. If you have a LabelWriter
printer that is printing poorly, click here
Replace the existing batteries with a new/fresh set of alkaline batteries. The print
head requires a significant amount of battery power to ensure proper
printing on the label. Light print on the label may be an indication
that the batteries need to be replaced.Solution 2:
Replace the existing tape cassette with a new tape cassette. Light
printing may be an indication of bad label stock.Solution 3:
the special brush supplied with your labelmaker (located on the inside
cover of the cassette compartment) or a cotton swab with a soft solvent
(e.g. rubbing alcohol), carefully clean the transporter roller and print
head. Dust, dirt, or glue may accumulate on the rubber transport roller or print
head inside the cassette compartment and adversely affect print
If the solutions listed above do not resolve the problem, please contact DYMO Technical Support to obtain a Return Material Authorization (RMA) Number
.Obtaining a Return Material Authorization (RMA) Number:
Click the Ask a Question tab at the top of this FAQ.
Fill out the email form completely and include the following information in the Problem Description field:
Full Shipping Address (No PO boxes)
Date of Purchase
-hope this helps.